NCSS Service Standards Framework for Voluntary Welfare Organisations

 

NCSS aims to professionalise the social service sector in Singapore through the development and enhancement of service standards. Service standards are important because they ensure that:

 

	The interests and welfare of the service users are safeguarded; and
	Service providers are professional, transparent and accountable in meeting social service needs.

 

Service users and other stakeholders increasingly have higher expectations of the quality of services. Hence, the NCSS Service Standards Framework emphasises a continuous improvement approach for the Voluntary Welfare Organisations (VWOs) in Singapore. Various initiatives are in place to help VWOs attain acceptable service standards. These initiatives can be seen in the table below:

 

NCSS Service Standards Framework - A Continuous Improvement Process
Standards	Quality Assurance	Build Capability
Enhanced Programme Evaluation System	Onsite Assurance Visits Verify EPES Verify SSR	Service Guides Intake & Assessment Care & discharge planning Documentation & record keeping Safety & protection of service users
Service Standards Requirements	Resource Persons for Service Improvement	Training for VWO personnel
Client Outcomes Impact

 

Contact Us

 

For enquiries, please contact:

 

Ms Janice Weng
Acting Assistant Director
Research and Strategy Department

Service Development Division

Tel:	6210 2495
Email:	Janice_weng@ncss.gov.sg