Name of
e-service

A brief description of the
e-service

Estimated time of completing
the e-service

Acknowledgement Screen
Processing Time

  Trainer
  Application

  This facility allows the trainer to
  perform the following transactions:
  •    View and update your trainer’s profile
  •    View the current courses you are delivering
  •    View updates of AE engagement events

NA

  We will respond to you within
  5 working days.

  We regret that only
  shortlisted candidates will
  be contacted.

  Individual Course 
  Application

  This facility allows self‐paying individuals
  to apply for SSI courses.

  Applicants will be screened according to terms and
  conditions to determine eligibility for WDA funding.

NA

  The application will be
  processed at least two
  weeks before commencement
  of course.

  Agency
  Course
  Application

  This facility allows employees to apply for SSI courses
  which are funded by their agencies.

NA

  The application will be
  processed at least two
  weeks before commencement
  of course.

  Course Fee
  Payment

  This facility allows applicants to make
  payment of course fee using e‐ NETS, credit/debit
  card or i‐banking.

NA

  We will respond to you within
  7 working days.

  Course General
  Support

  This facility allows you to enquire on
  course‐ related matters such course dates and
  any available funding.

NA

  We will respond to you within
  3 working days.

  Course Training
  Support

  This facility allows you to enquire on the status

NA

  We will respond to you within
  3 working days