For Social Service Agencies

Why Engage Volunteers?

Volunteers are an integral part of social service. Not only do they enhance the welfare and quality of life of the service users, they help social service agencies to augment their manpower and improve their service delivery. By encouraging volunteers to give their time on a regular and sustainable basis, social service agencies can harness the potential of volunteers in more ways than one.

NCSS aims to provide leadership in advocating volunteer resource optimisation to our member agencies through capability building and strategic partnerships towards sustainable volunteerism in the sector. Here are five ways to improve your volunteer management practices.


Did you know that a dedicated Volunteer Manager is equivalent to having 12 full time employees in an organisation? Based on a 2-year pilot study by NCSS, it was found that a dedicated Volunteer Manager led to a 60% increase in capacity to serve more service users.
Find out more about the pilot study here.

An effective volunteer framework will help your agency to identify opportunities for volunteer partnerships, get your agency and volunteers ready for regular commitment and put in place practices to recruit, manage and retain regular volunteers.
Download the volunteer management toolkit here.

Make it easier for your volunteers to commit regularly by providing bite-sized volunteer opportunities of about 1-2 hours per session, with well-defined roles, based on the volunteers’ preferences and the needs of your agency. Think of the factors that would motivate you to continue volunteering with an agency. Acknowledge their contributions, be open to their feedback, support and develop your volunteers.
Learn more about sustaining volunteer partnerships here.

Volunteering can be meaningful when the volunteers understand how they contribute to enhancing the quality of life of the service users. Curate well-defined roles that are manageable for volunteers and meaningful to your service users.
Learn more about redesigning roles for your volunteers here.

Volunteers are an asset to social service agencies, similar to employees in any organisation. By providing them pathways for growth, volunteers will feel valued and motivated to contribute more to the cause.
Invest in developing and training your volunteers to benefit them and advance the mission of your agency. Equip them with free e-learning programmes and develop existing volunteers by enhancing or rotating their roles in your agency.
Check out the free E-learning courses here.

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iconEnhance your volunteer management capabilities

iconBuild up your volunteer management capacity