Volunteer Resources

Here's the list of training courses for volunteers and volunteer managers. These courses are recommended to help you in your volunteer journey or in your professional volunteer management career. Click on the images to view.

volunteer training courses directory   Volunteer Management Training Courses Directory
 

VCF Grants
There are various grants that social service agencies can apply for. Examples of such grants include VCF IPG IT Adoption grant, and VCF IPG Pre-Scoped Consultancy. For more details on the various grants, please click here.


Share as One Grant
The SHARE as One matching grant enables your social service agency to organise meaningful volunteer activities for corporates and to build up your volunteer management capabilities to provide better opportunities and experiences for corporate volunteers. For more information, click here.

Our Singapore Fund
Our Singapore Fund has been created to support meaningful projects that build national identity or meet social and community needs. The Fund supports the ideas that you're passionate about to bring our community together and promote our Singapore Spirit and shared values. For more information, click here.

Here are some of the tools available for Volunteer Management.
Also available here.
 
The Volunteer Management Toolkit 2.0 was updated in year 2020, which serves to provide social service agencies with practical tools and guidelines on volunteer management. Updates include data protection, volunteer leaders, corporate partnerships, etc. More case studies have been included as part of the toolkit – to share and learn from each other’s experiences and to spark new ideas. Given the diverse nature of social service agencies, the toolkit is not meant to be prescriptive, but for social service agencies to customise and modify to suit their needs and requirements.

Click here for resources.


The Corporate Volunteerism Guide was developed to provide guidance for corporates who are interested in developing and implementing service-based volunteering programmes with their organisation. The guide provides steps on getting ready for their volunteering journey, engaging their corporate staff and measuring success of their volunteering actions.


Volunteer Continuity Planning Guide
In response to the COVID-19 crisis, this Volunteer Continuity Planning (VCP) Guide provides a basic guide to:
  • Identify focus areas for agencies to consider pre, during and post crisis
  • Provide a checklist for agencies to evaluate their state of crisis readiness
  • Identify volunteer related post-crisis trends for strategic planning.
The recommendations covered are non-exhaustive and can be adapted to various crisis situations. NCSS will work with SSAs to develop a comprehensive VCP implementation plan. For more details, please contact Volunteer_Resource@ncss.gov.sg.

The Volunteer Management System - Selection and Implementation Roadmap (VMS-SIR) is developed by NCSS to guide Social Service Agencies (SSAs)through the process of selecting and implementing a suitable VMS. The Roadmap highlights the importance of volunteers, describes the volunteer management process through NCSS's Volunteer Management Framework, explains the need to go digital and how a VMS can benefit them. A step-by-step guide of the key activities during the search, selection and implementation of a VMS is also included. The VMS-SIRS is to be used in conjunction with the Self-Assessment Tool which can be found inside.


The Volunteer Engagement Tool (VET) is an online tool for Social Service Agencies (SSAs) to measure volunteer satisfaction more efficiently. The VET provides a standardised measurement of volunteer satisfaction using a quantitative survey which enables statistical analysis through a live dashboard to track the satisfaction levels across the sector at any given time. The survey questions was developed in reference to the NCSS Volunteer Management Framework (VMF), allowing SSAs to understand the level of volunteer satisfaction at the different steps of the process. By identifying the specific drivers of volunteer satisfaction, SSAs are able to improve their volunteer management processes and retention rate.
 
This information kit covers the objectives and features of the tool, including test links and a demo dashboard to provide a better understanding on the capability of the tool.


The Volunteer Engagement Tool (VET) is an online tool for SSAs to measure their volunteer satisfaction in a more efficient manner. The responses allow SSAs to understand their level of volunteer satisfaction in different areas, hence targeting improvement in those areas to boost volunteer satisfaction and hence retention in their organisation. This report is collated using the aggregated results of responses collected from August to November 2019 from 28 participating SSAs.

Partnering organisations towards a lasting impact on social service users
Partnering organisations towards a lasting impact on social service users
Partnering organisations towards a lasting impact on social service users

Partnership Model
NCSS together with Empact developed 6 partnership models of different types of organisations and how each of their unique organisational capabilities, constraints and characteristics will better matched with certain service-based volunteering roles for a higher chance of a successful partnership being forged.
Roles of Volunteers Booklet

Identify the areas where you want to partner with volunteers and create job profiles for these volunteer roles. The volunteer roles discussed here include those in:
  • EIPIC (Early Intervention Programme for Infants and Children);
  • SPED (Special Education schools);
  • SAC (Seniors Activity Centre); and
  • Youth Programmes.

Service-based volunteerism

The Volunteer Management Toolkit serves to provide social service agencies with practical tools and guidelines on volunteer management. Case studies have been included as part of the toolkit precisely for this purpose - to share and learn from each other's experiences and to spark new ideas. Given the diverse nature of social service agencies, the toolkit is not meant to be prescriptive, but for social service agencies to customise and modify to suit the individual context, needs and requirements.
Volunteer Management Playbook
With effective volunteer management practices and adequate training, regular volunteers can make substantial contributions to the social service sector. It is with this in mind, that NCSS developed the Volunteer Management Playbook (Service-Based Volunteerism), to support member social service agencies in the systematic absorption and retention of volunteers to complement paid positions in service delivery.

Other Resources
Here are some videos on Mr Tan Chuan-Jin, former Minister for Social and Family Development and current Speaker of Parliament, sharing his views about SG Cares, volunteerism and corporate giving.
 
 
Minister Tan Chuan-Jin speaking at the Eagles Leadership Conference on 3 August 2017.


Speaker Tan Chuan-Jin sharing at the Temasek Trust Conversation on Corporate Giving on 19 September 2017 - Part 1


Speaker Tan Chuan-Jin at a dialogue session at the Temasek Trust Conversation on Corporate Giving on 19 September 2017 - Part 2
 
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