Voluntary Welfare Organisations
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About VWOs, Charities & IPCs
Funding, Schemes and Common Services
The Personal Data Protection Act (PDPA) 2012 established a data protection law that comprises rules governing the collection, use and disclosure of personal data. Voluntary welfare organisations (VWOs) have to comply with the PDPA, as well as other relevant laws when handling personal data in their possession. The Data Protection Provisions of the PDPA came into effect on 2 July 2014.
On this webpage, NCSS has consolidated key information on the PDPA, as extracted from the Personal Data Protection Commission website. To ensure that you are complying with the PDPA, VWOs can access the customised guidelines and consent templates by clicking on the “PDPA Advisory Guidelines for Social Service Sector” and “Consent Templates” buttons.
>> Read more on PDPA General Advisory Guidelines.
Do Not Call (DNC) Registry
The Do Not Call (DNC) provisions under PDPA, in effect since 2 January 2014, generally prohibit organisations from sending unsolicited commercial telemarketing messages in the form of voice calls, text or fax messages to Singapore telephone numbers, including mobile, fixed-line, residential and business numbers, registered with the DNC Registry. Messages promoting charitable or religious causes do not fall under the purview of the DNC and are therefore still allowed. Please see chapters 3.8 to 3.13 of the DNC Advisory Guidelines for details.
If you are a VWO intending to conduct telemarketing activities to users of Singapore telephone numbers, you will need to submit your list of telemarketing phone numbers for checking against the Do Not Call (DNC) Registry. Click on the “Getting Started” button for instructions regarding this.
Centres of Specialisation (CoS) is an initiative to build a body of knowledge and specialisation expertise in a particular social service sector, with the aim of transferring knowledge and expertise. It was envisioned that these CoS would research into standards and methods, review and improve on processes over time, and document evidence-based best practices and train other voluntary welfare organisations (VWOs) in the sector.
Over the last few years, Communities of Practice (CoP) have been developed by the Social Service Institute, which provides a similar platform for sharing collective efforts in service practices among VWOs. In light of this development, NCSS has decided not to start any new CoS initiatives following the completion of existing CoS projects. Moving forward, interest agencies can refer to the Communities of Practice link here: http://www.ssi.sg/Learning-Development/Practice-and-Network/Communities-of-Practice.
Below is the list of Previously Appointed Centres of Specialisations:
Last update: 22-May-2017
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