VCF IPG Pre-Scoped Consultancy

Programme
The grant is under the purview of VCF Innovation & Productivity Grant. For more information on VCF Grants, please visit their website.
Description

Pre-scoped consultancy projects aim to nurture a culture of continuous improvement and innovation in the sector. Project scopes, deliverables and indicators are predetermined, and funding outcomes are known within 2 weeks. This encourages social service agencies to undertake productivity improvements on a smaller scale, and  gaining the experience and necessary skills to subsequently consider larger productivity projects.

Scope
The Innovation & Productivity Grant (IPG) supports these pre-approved categories and scopes of work:

1. Community Resources
Helps social service agencies enhance productivity by tapping onto community resources to increase pipeline of resources and build community self-support capacity and capability (e.g. schools allowing social service agencies to conduct activities in school premises, hairdressers provide free haircuts, etc.)

Scope of Work:

Baseline Assessment
  • Conduct pre-project diagnosis on current approach of harnessing community resources, identify suitability and gaps, as well as baseline assessment based on agreed indicators.
     
    Co-creation of solutions
  • Work with social service agency to determine priorities, opportunities and feasibility of the various strategic plans, co-create solutions and draw up action plans to:
  • Conduct resource-mapping exercise; and
  • Develop a framework to guide the social service agency to update the resource map on its own even after the project has been completed;
Implementation
  • Test and refine the solutions together with social service agency (within 4-8 weeks, as a guide) to:
    • Work with a selected group of community partners to prove that concept/ideas are implementable, i.e. community partners are able and willing to provide resources to fulfil social service agency’s needs;
    • Develop the value proposition, messaging, collaterals and channels in order for the concept to be pitched to community partners beyond the initial group; and
    • Provide training and guidance to the social service agency on the solutions. 
Evaluation
  • Evaluate the project results, measure impact of project, and propose recommendations for social service agency to sustain improvements beyond the project. These should be documented in the Consultancy Report, which should also include a step-by-step guide on the solutions (see details under Consultants’ Deliverables section).
 2. Process Improvement
Helps social service agencies review current processes, identify better work practices or bottlenecks in work, and re-design processes for improvement or productivity gains so that they have more time to focus on things that truly matter - Clients’ Needs.
 
Scope of Work:

Baseline Assessment
  • Conduct pre-project diagnosis on identified processes, ascertain suitability and gaps, and baseline assessment based on agreed indicators. 
Co-creation of solutions
  • Work with social service agency to determine priorities, feasibility of strategic plans and co-create solutions to:
    • Standardise and streamline processes and workflow; and
    • Develop plans to implement proposed solutions 
Implementation
  • Work with social service agency (within 4-8 weeks as a guide) to:
    • Prove revised processes are viable; and
    • Provide training and guidance to social service agency on implemented solutions 
Evaluation
  • Evaluate project results, measure impact of project and propose recommendations for social service agency to sustain improvements beyond the project. These should be documented in the Consultancy Report, which should also include revised process map(s) and step-by-step guide on the new processes (see details under Consultants’ Deliverables).
 
 
3. Ready Technology Enabler

Scope of Work:

Baseline Assessment
  • Conduct pre-project diagnosis on identified processes, ascertain suitability, opportunities for improvement and baseline assessment based on agreed indicators. 
Co-creation of Solutions
  • Work with social service agency to determine priorities, feasibility of strategic plans and co-create solutions to:
    • Determine ideal scenario, requirements of identified work processes and selection matrix;
    • Identify at least 3 ready tech solutions and recommend based on selection matrix; and
    • Develop plans to implement selected ready tech solution 
Implementation
  • Work with social service agency and ready tech provider (within 4-8 weeks as a guide) to:
    • Smoothen implementation of selected solution and provide guidance on use of ready tech solution, especially on interface with existing systems or work processes, in addition to ready tech provider’s training resources; OR
    • Build a Minimally Viable Product (MVP)** to validate To-Be processes and usability of solution
** MVP is not meant to be a fully working technology solution & can be used to communicate requirements in a more tangible manner to future technology partners. 
 
Evaluation
  • Evaluate trial results, measure impact of project and propose recommendations for social service agency to sustain improvements beyond the project. These should be documented in the Consultancy Report, which should also include (see details under Consultants’ Deliverables):
    • Revised Process Map(s) and Step-by-step Guide on use of ready tech; OR
    • Minimally Viable Product and Specifications for future product 
(*Notes:
  • Budget for acquisition (purchase/rental/subscription) and/or customisation of ready tech solution are not provided under VCF Pre-scoped Consultancy. Consultant would need to work with social service agency during consultancy to determine quantum and source of funding for these costs (where applicable).
  • Social service agenc could put in a second VCF funding application under the “Adopting and Scaling of Innovation and Productivity Improvement” category, but projected productivity gains should be substantial in order to justify for 2nd VCF funding application.)
 
4. Space Utilisation
Helps social service agencies achieve productivity enhancements through effective utilisation of space that best meets the needs of their clients and staff. Space areas that could be considered include those set up for:
a. Clients (e.g. counselling rooms, therapy spaces, spaces for client activities)
b. Staff (e.g. office space, storage space, staff lounge)
c. Both clients and staff (e.g. reception area, canteen area)
 
Scope of Work:

Baseline Assessment
  • Conduct pre-project diagnosis on current space usage, identify suitability and gaps, and baseline assessment based on agreed indicators.
     
    Co-creation of Solutions
  • Work with social service agency (preferably using design thinking methodology) to determine priorities, opportunities and feasibility of various strategic plans, co-create solutions to:
    • Revise space management strategies, including redesigning of space, identifying space for storage purposes and placement of resources and designing new layout options;
    • Develop action plan for the actual implementation of the new space usage 
Implementation
  • Work with social service agency (within 4-8 weeks as a guide) to test and refine solutions, i.e. prototype and/or create new and optimised spaces, including layout and functionality that satisfy requirements of social service agency’s programmes and activities. 
Evaluation
  • Evaluate project results, measure impact of project, and propose recommendations for the social service agency to sustain efficient and effective use of the new space. These should be documented in the Consultancy Report, which should also include at least 2 proposed new premise layouts (see details under Consultants’ Deliverables section). 
(*Note: Scope of work excludes renovation work and any implementation design work e.g. scaled drawings or blue prints, design visualizations or renderings.)

Project Duration
 
Project duration will be 6 months, with maximum extension of 3 months (i.e. up to 9 months).
 
For Space Utilisation Category Only - Additional Notes
If renovation work is involved:
  • This should be determined during the Baseline Assessment phase.
     
  • An extension of three months is allowed if renovation work is part of the project plan following the Co-creation of Solutions phase. However, an element of prototyping and seeking of staff feedback is required before a final decision is made for investment in renovating the space.
     
  • Budget for renovation is not provided by VCF.The consultant would need to work with social service agency during the consultancy to determine and confirm the quantum and source of funding for renovations (where applicable).
Consultants’ Deliverables
  1. Consultant must hold at least one opening, progress update and closing meeting within the project duration.
     
  2. Consultancy Report (signed by both the consultant and SSOrg) shall include the following (but not restricted to):
    • Profile of social service agency
    • Project team members, including their profiles
    • Project scope and objectives
    • Project methodology
    • Diagnosis of social service agency’s current state, gaps, opportunity and unmet needs
    • Co-creation of solutions (including rationale for selected solutions)
    • Implementation (for Community Resources, Process Improvement or Space Utilisation categories)
    • Conduct of trial (for Ready Technology Enabler)
    • Evaluation of Project results
    • Post-Project recommendations
       
  3. Additional Documents:
    • Step-by-step guide on the Solutions (For Community Resources category only)
    • Revised Process Map(s) and Step-by-step Guide on new processes (For Process Improvement category only)
    • Revised Process Map(s) and Step-by-step Guide on use of ready tech; or Minimally Viable Product and Specifications for future product (For Ready Technology Enabler category only)
    • At least 2 proposed new premise layouts (For Space Utilisation category only)
Organisation
NCSS
Categories
NCSS Member, Innovation, MSF social service organisations, Consultancy, Productivity
Conditions
Application Criteria & Eligibility
  1. All NCSS member social service agencies or MSF-funded social service agencies can apply for the VCF grant.
  2. To enable VCF to benefit as many as possible, each can apply once in every five years for the same programme.
  3. Funding will not be extended to projects that:
    • have already commenced, or
    • are receiving other sources of government funding, unless specifically allowed
  4. Projects are required to achieve at least 10% productivity or cost savings.
  5. Projects can only commence upon VCF approval.
  6. Late applications will NOT be processed and also NOT be automatically moved to the next window.
  7. Incomplete applications will NOT be processed.
  8. Please note that approval of applications is on a first-come, first-served basis, subject to budget availability. 
Funding Quantum
Funding Level Capped at
Up to 80% of the approved project cost or actual expenditure, whichever is lower $40,000
 
Disbursement Procedure
Disbursement Milestones Deliverables % of Funding to be Disbursed
Upon signing of Funding Agreement •   Two copies of signed Funding Agreement 50% of approved quantum
Submission within 5 months after project completion Documents prepared by Consultants
  • Invoices
  • Consultancy Report
  • Step-by-Step Guide on how to tap on community resources (for Community Resources category only)
  • Revised Process Map(s) and Step-by-step Guide on new processes (for Process Improvement category only)
  • Revised Process Map(s) and Step-by-step Guide on use of ready tech; or Minimally Viable Product and Specifications for future product (for Ready Technology Enabler category only)
  • At least 2 proposed new premise layouts (for Space Utilisation category only)
 
Document prepared by social service agency
  • Project Evaluation Report
40% of the approved quantum or actual expenditure, upon satisfactory assessment of submission
Submission within 20 months after project completion Document prepared by social service agency
  • Post Project Evaluation Report, which includes feedback on consultant’s performance and plans to scale solutions (if any)
10% of the approved amount or actual expenditure, upon satisfactory assessment of submission


The disbursement milestones and deliverables may be subject to changes within the context of each submitted application, upon assessment and review by the VCF Evaluation Panel and the VCF Secretariat.

Apply Now
Application Deadline
Click here to see application submission closing dates and VCF Evaluation Panel Meeting dates.
Application Procedures
 
  1. Please contact 3 consultants and send them the Guidelines on VCF Pre-Scoped Consultancy.NCSS Common Services page
     
  2. If the project cost is above $6,000, please get 3 proposals from the 3 consultants and request the consultants to insert these requirements into the Consultants’ Proposals:
Wherever possible, the social service agency should choose the choice that has the best value, and provide justification if it is not the lowest.
 
  1. All applications should be submitted through the Funds Application System (FAS).
    • Login to e-services (“Login as Corporate” on the left using your CorpPass to access FAS).
    • Click on Funding Application.
    • Click on New Application and select Funding Application Type:IPG – Pre-Scoped Consultancy Projects
    • Fill up all the fields in the online application form
    • Upload the Supplementary Forms and the 3 Consultants’ Proposals
Contact
Ms Serene Tan
6210 6698
Email: Serene_TAN@ncss.gov.sg