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Resources for Volunteer Managers

The four pillars of Learn, Grow, Connect and Develop, each with a specific outcome, collectively contributes towards building an effective volunteer management system within the SSA.

Learn Grow Connect Coach Pillars

 

Our Journey With You details the resources and initiatives that support our SSAs in their volunteer management practices during the pandemic. We work alongside the SSAs and volunteer managers to effectively and sustainably harness skills, time and energy to make improvements and build a stronger and more resilient social service ecosystem.

We work closely with our SSAs to identify challenges, develop frameworks, tools and resources relevant to your agency at every stage of your journey. Find out more about the volunteer management resources below.

icon Volunteer Management Resources

GROWLEARNCONNECTDEVELOP

Organisational Readiness

Volunteer Management Toolkit 2.0
Updated in 2020, this toolkit provides SSAs with practical tools and guidelines on volunteer management.
 
Find out more on the Volunteer Management Toolkit here [4mb].

Volunteer Continuity Planning Guide
Developed in response to the COVID-19 crisis, this is a basic guide for SSAs to identify focus areas pre, during and post crisis, evaluate level of crisis readiness, and identify volunteer-related post-crisis trends for strategic planning.

Find out more on the Volunteer Continuity Planning Guide here  [800kb].

Job Role Redesign
A guide to redesigning roles for volunteers that would strengthen the current role performed by a professional staff.

Find out more on Job Role Redesign here [4mb] on pages 40-48 of the Volunteer Management Toolkit 2.0.

Volunteer Management System -  Selection & Implementation Roadmap
A step-by-step guide for SSAs to implement a Volunteer Management System.

Find out more on the Volunteer Management System - Selection & Implementation Roadmap here

Conduct your Self-Assessment using the template here.

Volunteer Management Funding Scheme
A manpower support funding scheme to strengthen volunteer management capacity by bringing in professionals, managers, and executives from outside the social service sector, with transferrables skills and competencies into the sector to take on volunteer management roles.

Application for the Enhanced VMFS Scheme 2020 has closed. However, you can read more about the pilot study here [1mb].

Volunteer Management Maturity Matrix
The maturity matrix measures your organisation's volunteer management practices. It takes reference from the Volunteer Management Framework [4mb] and is divided into 5 sections:

  • Organisational Readiness
  • Recruitment and Selection of Volunteers
  • Onboarding and Training of Volunteers, Support
  • Recognition for Volunteers
  • Review of Volunteer Management


Building Partnerships

Corporate Volunteerism Guide
A guide for corporates who are interested in developing and implementing service-based volunteering programmes within their organisation.

Find out more on the Corporate Volunteerism Guide here [2mb].

Volunteering Partnership Model
Jointly developed with Empact, learn about different partnership models to forge stronger partnerships with volunteers in service-based roles.

Find out more on the Volunteer Partnership Model here.


Sustaining Partnerships

Volunteer Engagement Tool
An online tool for SSAs to measure volunteer satisfaction.

Find out more on the Volunteer Engagement Tool here.

Register your interest here.


NCSS Volunteer Engagement Tool Sector Report

Download Year 2020 Sector Report here

Download Year 2019 Sector Report here

Volunteer Management Learning & Development 
Enhancing skills and competencies are important to staying relevant for all Volunteer Management (VM) Practitioners, to better support their agency and service users. Learning can be in the form of training courses or workshops, or through conferences and networking sessions. 

Find out more on the learning opportunities for VM Practitioners here

Volunteer Management Network
A platform for VM Practitioners to learn from subject-matter experts, share best practices with like-minded practitioners and to seek collaboration opportunities. Find out more about Volunteer Management Network here.

Online Friends of the Caring Community (FOCC)
A group within Workplace@Facebook for VM Practitioners to connect and share best practices and information to enhance capabilities in volunteer management. To join the online community (FOCC), please sign up here.

Volunteer Management Champions – Catalysing Change in Volunteerism & Volunteer Management
A new initiative to identify, develop and empower a core group of VM Practitioners to catalyse change, shape, and advocate volunteer management practices within the social service sector. This initiative seeks to provide development and growth opportunities for our VM Practitioners to contribute beyond their agencies to catalyse growth at the sectoral level.
 


Definition of Regular Volunteerism

To provide guidance on the commitment for regular volunteerism and based on consultations with social service agencies, NCSS defines engagement of at least 4 volunteering sessions in a year through any type of volunteering. This is also taking in consideration on the emergence of micro-volunteering and with volunteering activities pivoting to digital due to the COVID-19 pandemic. However, individual agencies may define regular volunteerism differently and to their discretion.

Join our volunteer management community!

Want to find out more about our volunteer management initiatives, register here to be a part of the community!
Alternatively, feel free to drop us an email at volunteer_resource@ncss.gov.sg for any queries related to volunteer management.

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Last Updated 09 September 2021