Look forward to a series of Learning Journeys leading up to the NCSS Social Service Summit! The Learning Journeys are curated to enable experiential learning and deeper conversations around the key themes at the Summit.
Join us as we explore innovation, digitalisation and sustainable partnerships across the Private, People and Public sectors.
|Learning Journey||Date and Time||Partner(s)||About the Learning Journey|
|Unpacking Systems Thinking||Date: 3 July 2023, Mon|
Time: 2.30pm to 5.00pm
|Step into the world of representatives from each of the 3P sectors (People, Public and Private), as they share on why and how they have engaged in 3P collaborations, as well as the impact of such collaborations.|
|Keep Calm and Digitalise||Date: 5 July 2023, Wed|
Time: 10.00am to 12.30pm
|Experience the power of Digitalisation as a fellow Social Service Agency shares and demonstrates how it has helped to improve their service users’ quality of life.|
|Financial Sustainability in Action||Date: 7 July 2023, Fri|
Time: 10.00am to 12.30pm
|Be inspired by the story of how a social enterprise and start up built financial sustainability and got to where they are today.|
In this session, participants unpacked how systems thinking can be applied to build sustainable partnerships and 3P collaborations across the ecosystem. Our speakers shared their experiences, good practices and learnings, such as the importance of understanding the unique contributions of the different stakeholders involved, establishing regular communications and a common language among stakeholders, and clearly scoping the roles and responsibilities of each stakeholder. Participants also reflected on opportunities and ideas to overcome challenges in establishing stronger and lasting relationships with partners, donors, and volunteers.
Participants tried the various digitalisation tools used daily at the Cerebral Palsy Alliance Singapore’s (CPAS) to improve both service users’ quality of life and staff's productivity and satisfaction. For example, teachers at CPAS use the wheelchair simulator to build students’ confidence in navigating the outdoor environment, while in a safe indoor environment and under close supervision. The use of digital management systems in CPAS have reduced time taken to perform routine tasks, such as procurement and record management. With the time saved from these tasks, staff are able to focus more on engaging service users in more meaningful ways. Before adopting digital tools, CPAS also encouraged participants to conduct a needs-based analysis to identify and plan the adoption of digital tools required to boost their agencies’ operational efficiency.
Participants were led in a tour around Dignity Kitchen as they learnt about the social enterprise’s intentional efforts to diversify its income streams and sustain its operations in a competitive F&B industry. In exploring a day in the life of the Kitchen’s differently abled staff, participants also tried their hand at making rojak!
Guest speakers shared lessons they had applied in strengthening their organisation’s financial sustainability. For example, the importance of having a spirit of stewardship to ensure sustainability beyond leadership changes, and the use of data-driven insights to stay up to date with the needs of stakeholders.