• Discover the Power of Research and Evaluation in Building Evidence-Based Practices for Social Service Agencies.

• Gateway to Identify Areas of Organisational Health Enhancement for Greater Success: Take a Pulse Check with the Organisational Health Framework for Social Services (OHFSS).

• Maximise Your Impact with Landscape Mapping and Analysis. Learn How to Uncover Hidden Opportunities and Optimise Your Resources Today.

• Thriving in Trust: Empowering your staff for Success.

• Inspire a Movement of Volunteer Empowerment: Discover How to Build a Culture of Volunteer Support and Engagement That Translates Into Real Results for Your Service Users!

• Embrace the Future of Social Services. Discover How Advanced Technologies Can Supercharge Your Interventions and Operations.

• Nurturing Entrepreneurs for Social Impact: A Novel Model of Collaboration with Philanthropy to Bring Good Ideas to Scale.

• Unlock the Power of Evidence-Based Practices. Discover the Critical Role of Research and Evaluation in Builidng a Strong Foundation for Succcess.

• The mindSEt for Sustaining Social Impact-Sharing the Social Entrepreneurial-led Approach and Mindset to Create Sustainable Social Impact.

Please note that the workshops in the afternoon are a repeat of the workshops held in the morning.

There will be a tea-break and networking session from 3.15pm to 3.45pm.

Having had a keen interest in purpose-driven communication and community engagement in doing good, Esther Lee’s first foray into the sector began at the Industrial & Services Co-Operative Society (ISCOS) with the Communications and External Relations team. As part of her professional development, she went on to pursue a Masters in Mass Communication (NTU) and is currently working at NCSS. Esther now works with the Research Strategy and Engagement team to disseminate key research findings and translate their applications to service user and sector needs.

Joseph Goh started his career in 2014 at the Ministry of Social and Family Development, working with children and families as a Child Protection Officer, before moving on to look at data and digitalisation. He graduated with Master of Social Sciences (Social Work) from the National University of Singapore in 2021 and has worked as a researcher at NCSS for the past two years. As part of the Research Strategy and Engagement team, he works on research capability initiatives for the sector such as the NCSS Ethics Review Committee and interactive dashboards.

Nur Fadhli Prayitno is the Assistant Director of Community Social Work Service in SHINE Children & Youth Services. A registered social worker and youth work supervisor, Fadhli specializes in children's work, youth work, group work, juvenile delinquency, school social work and community social work.

Fadhli led the Spooner Road Project in 2016, with the provision of children and youth services to families living in rental flats. Following his directorship in Community Social Work services, he piloted the Collective Impact initiative in 2018, to tackle issues related to social mobility of Children & Youth from the rental flat communities. Fadhli also contributed as a Brain Trust member for NVPC’s LIFE Colabs.

Cheryl Ong is a Senior Social Worker of Community Social Work Service in SHINE Children & Youth Services and leads the Collective Impact projects at Spooner Road and Bukit Merah, focusing on improving social mobility of children and youth living in the rental flat communities.

In the past years, much of Cheryl’s work has focused on the implementation of whole-school systemic approaches and development of community-based projects in the children and youth service field. She has scaled preteens programmes and started an all-girls skills development and gig employment programme with a network of sponsors, employers and trainers. She has also led the Client Response Team of SHINE during the Covid Pandemic, working with multiple stakeholders across sectors to address the immediate needs of beneficiaries.

Having had a keen interest in purpose-driven communication and community engagement in doing good, Anna Djong has over 20 years of experience in managing and implementing complex innovative technologies and productivity solutions in the private sector and in NCSS. In NCSS, she has been an advocate to increase the adoption of technology and innovation for Social Service Agencies (SSAs) implementing over 150 projects in SSAs from digital payments, robotics and automation to centre management and operating systems. These projects have increased productivity by over 30% in the SSA's centres and homes. Anna has also collaborated with other technology and sector leaders such as IMDA, SG Enable and AIC.

Lee Su Min comes with more than 20 years of extensive experiences in fast-moving consumer goods (FMCG), telecommunications, retail electronics industries, and the social sector. She is part of the team at Capelle Consulting, that has partnered over 65 SSAs in their transformation journey, including supporting IT implementation through Back-to-Basics, Digital Implementation Coaching and the Community Capability Trust (CCT).

Leveraging on her strong analytical and agile problem-solving skills, Su Min has helped organisations redesign business processes to improve their productivity and efficiency. She also partners leaders to manage change journeys to ensure successful implementation of recommended solutions.  

Ting Siew Lee is in the programme management team of the CCT for Capelle Consulting, which is a grant by NCSS to support digitalisation of the social services. This is a multi-year programme involving multiple consultancy projects and stakeholders. She also supports the diagnosis of needs and conceptualisation of integrated solutions for the healthcare sector. She is the co-founder of a non-profit organisation in Timor-Leste that provides preschool education, leadership and youth programmes to the next generation of Timorese.

Having had a keen interest in purpose-driven communication and community engagement in doing good, Dr Sum Min Yi’s current role in the NCSS Sector Research and Evaluation team includes analysing and evaluating programme outcomes to contribute to developing and implementing sector and programme-level evaluation. Having a passion for mental health awareness, her research interests include mental health stigma and the quality of life of both individuals with mental health conditions and the general population. Her exposure to patients with psychotic disorders while working as a research officer in the Institute of Mental Health and pursuing her PhD in the University of Hong Kong has heightened her awareness to the experiences of these individuals. She has also authored and co-authored multiple peer-reviewed publications on the topics of stigma and quality of life of both patients with psychotic disorders and the general population.

Ng Hui Ling is from the NCSS team that spearheads capability planning and development for the social service sector. She oversees the outreach and promotion of the Organisational Health Framework for Social Services and is excited about its possibilities and impact on the sector!

This session will be co-facilitated by Korn Ferry, the appointed consultant for CCT Organisational Health Diagnostic Scheme that supports SSAs to strategically plan their capability and capacity building through in-depth organisational health diagnostics.

Pastor Andrew Khoo is the Founder of New Hope Community Services (New Hope CS), a social service agency serving the displaced and disadvantaged. A former full-time pastor who was previously a maritime engineering technician, Pastor Andrew’s conviction to connect God’s love with community led him to start New Hope CS in 2003 and he has served as its Chief Executive Officer till today.

A visionary social entrepreneur, he has the determination to transform lives. Many have been deeply impacted by initiatives and programmes he launched. These include Kampung Siglap Lifeskills Training and Retreat Centre, a community space to inspire hope and change in the social service sector, and social enterprise Jumping Singapore, a reputable provider of aerobic rebounding fitness.

Bruce Liew is the Director of Sector Manpower & Leadership Development in NCSS. Prior to NCSS, he spent more than a decade launching and developing digital businesses in a Silicon Valley start-up and various multinational companies.

With a vision of a social service sector that constantly seeks ways to deliver services in more effective forms, he helps agencies leverage technology and innovation, develop organisational capabilities, and harness the strengths of the community to deliver better outcomes for service users. At the onset of the Covid-19 pandemic, he started the Sector Digitalisation Programme Office, which supported 270 SSAs in technology solutions and funding, and trained 3,700 social service professionals, to uplift the level of digital adoption.

Nassar Mohamad Zain is the President of Malay Youth Literary Association (4PM). Professionally, he is a Project Manager at Far East Organisation, the largest private property developer in Singapore.

Nassar graduated with a Master of Architecture from the National University of Singapore (NUS) in 2009. Whilst pursuing his architectural undergraduate studies, he joined 4PM as a mentor for primary/secondary school students and continues to serve in various leading roles with 4PM’s programmes like the Ramadan On Wheels (ROW) and Remaja Resilien (R2). He was also part of the 4PM’s Review Committee in 2013. In 2017, he, together with a few other 4PM management members led in setting-up 4PM’s own childcare centre, PLAYscapes@4PM.

Xie Yao Quan is the CEO of Quantedge Foundation (Singapore), a philanthropic foundation that supports a wide range of charitable causes in Singapore, with a strong focus on improving social mobility. He was previously the Head of Healthcare Redesign at Alexandra Hospital and is currently a Member of Parliament for Jurong Group Representation Constituency and Board member of SG Enable.

Erwin Chan designs innovation and entrepreneurial capacity building programmes at raiSE that activates the Social Entrepreneur’s Head, Heart & Hands for transformation.

Erwin has a PhD in biomedical research and is interested in seeing systemic transformations in healthcare. During his post-graduate days, Erwin led medical and dental teams to Cambodia and facilitated social innovation projects in Indonesia and Australia. In 2012, Erwin co-founded a medical device startup that focused on developing solutions for chronic pain management. After failing, he became interested in understanding how the entrepreneurial experience can enrich the personal leadership journey. Erwin was part of the team that won first place at the MITx Entrepreneurship Bootcamp in 2016. He is a Certified Instructor for “Disciplined Entrepreneurship” for new venture creation. Erwin has taught in universities & polytechnics including Bioentrepreneurship at NTU. He also volunteers as a mentor in developing children & youths holistically.