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Industry Digital Plan for Social Services

Year Published 2021

The IDPSS was developed by the National Council of Social Service (NCSS), in consultation with the Ministry of Social and Family Development, the IDPSS Advisory Panel and many other private, public and social service sector professionals. It aims to provide systematic guidance on how Social Service Agencies (SSAs) can assess and accelerate their digitalisation depending on their needs and digital readiness.

Click to view the Industry Digital Plan for Social Services

Industry Digital Plan for Social Services

Additional Resources

SSAs can take the Digital Roadmap Assessment (DRA) to guide their digitalisation journey and improve organisational effectiveness across 5 focus areas:

1. Secure, Integrated Solutions and Infrastructure

2. Enhanced Service User Experience

3. Connected Community and Partnerships

4. Data Proficiency

5. Digital Talent and Leadership

The DRA will take you approximately 15 minutes to complete. At the end of the assessment, you may download the report capturing your inputs as well as the recommended next steps.

Recommended for SSA management or staff involved in digital projects or technology.

*For optimal user experience, assess using Google Chrome or Apple Safari browsers.


IDPSS Digital Roadmap Clinic

Taken the Digital Readiness Assessment (DRA) and wants to know more?
To support your digitalisation journey, NCSS is offering complimentary one-to-one consultation sessions with our appointed consultants.
At the Digital Roadmap Clinic, the consultant will:
  • Contextualise the Industry Digital Plan for Social Services (IDPSS) to your SSA’s needs using your DRA results.
  • Recommend resources and next steps for your SSA
Digital clinics are open for registrations, sign up now!
  1. Complete the DRA
  2. Book a clinic session with your preferred consultant:
  • Deloitte Consulting – Click here to register
  • ThunderQuote – Click here to register
For enquiries, please contact