Overview

Productivity gains can be realised by streamlining or establishing financial processes to better manage volume, transaction time and administrative work involved. The project includes reviewing existing financial processes to identify better work practices or bottlenecks in workflow, as well as enhancing processes without compromising financial controls.




Success Stories

VWOs that participated in the pilot reported the following productivity gains:

• Equestrian Federation of Singapore: Streamlined workflow between business units, achieving faster and more accurate generation of reports.
• SPD: Reduced work duplication, with easier and quicker generation of reports for donation tracking.
• Society for WINGS: Reduced workload and shortened total process time for donation tracking.

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Overview

Clients can play an active role in choosing what is best for them. This category aims to increase client autonomy by enhancing clients’ choices in their activities with the social service agencies. The scope of work includes reviewing existing extent of client autonomy to identify barriers and areas for increasing client choices.

Success Stories

Social service agencies that participated in the pilot had reported the following productivity gains:

• Singapore Association for Mental Health (SAMH):  Developed a peer support programme guide and provided training that empowered clients to volunteer in SAMH. Clients became more engaged and confident in running activities, in turn improving their well-being.
• South Central Community Family Service Centre: Developed volunteer tracking mechanism and guidelines for recognition of members’ (social service agency’s clients) capability to contribute, bringing on more members who can take on bigger roles and responsibilities.

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Overview

The community has many resources that a social service agency may tap on. Engaging these resources enable social service agencies to serve their clients better. This category reviews current processes of community involvement to identify challenges and develop ways to reach out to community resources more effectively.

 
Success Stories

Social service agencies that participated in the pilot had reported the following productivity gains:

• Caregivers Alliance Limited: Developed procedures and materials for the recruitment and training of volunteers, bringing about more community volunteers recruited and greater empowerment in volunteers to support caregivers.
• Bethesda Care and Counselling Services Centre: Developed and implemented a training guide as part of a larger volunteer management system. This helped to increase the number of community volunteers, and raise staff confidence in their recruitment and training of  volunteers.

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Overview

Devices and technology offer a myriad of possibilities in enhancing productivity. This category gives social service agencies a chance to work with consultants to explore this possibility through a prototype. Device or Technology Enabler may range from physical hardware, software, electronic platform, mobile application that can be prototyped and tested during the project period.

This is a new category in Phase 2. Current project involves enhancing data collection and analysis through the use of technology. 

 

Overview

Optimised processes allow agencies more time to focus on things that truly matter - clients’ needs. The scope of work includes reviewing current service or process to identify better work practices or bottlenecks in workflow, and re-designing the process for improvement or productivity gains.

 

Success Stories

Social service organisations that participated in the pilot had reported the following productivity gains:

• Montfort Care: Developed and tested prototype for processes and recommended solutions to reduce workload, thereby reducing man hours spent on processes.
• Yayasan Mendaki: Improved partner agencies’ report submission process and overall coordination with partners, thus reducing report approval time and number of reports rejected.

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Overview 

Space is a scarce resource and can be maximised to serve clients and meet staff’s needs. This category reviews and evaluates the effciency of current space usage based on the capacity of premises and needs of stakeholders. It also identifies gaps and opportunities to achieve better efficiencies in the use of space.

 

Success Stories

VWOs that participated in the pilot had reported the following productivity gains:

• Bright Vision Hospital: Developed guidelines and recommendations for space usage, which improved  therapy space utilisation and increased average patient therapy hours.
• Aidha Ltd: Developed prototypes and tested how the space can be used, and provided recommendations to optimise class schedules and usage. This in turn created potential increase in classrooms availability and capacity for more students to attend courses.

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