EPES explanatory guideHow does it work?
The performance of a social service programme is evaluated by measuring identified indicators – both outputs and outcomes – through systematic data collection and analysis. Outputs
refer to the activities of the social service agencies, while outcomes
capture the impact of these activities on the clients. Both outputs and outcomes for a programme are dependent on its objectives and design. Programme effectiveness can then be observed by looking at whether clients meet the pre-agreed milestones in the programme.
An example of a programme that uses EPES to track outcomes is as shown below. In the following example, the programme helps to place persons with special needs in employment. On EPES, agencies are able to input data regarding client outcomes and milestones to be achieved, such as the target and actual programme outcome. This helps to manage the programmes, as well as evaluate their outcomes.