Sector member benefits

Gardens by the Bay, in collaboration with NCSS, offers free admission to its two conservatories for holders of the DDR identity card, Public Assistance card, Public Transport Concession card for Persons with Disabilities, and service users of NCSS sector member agencies.

Through the Gift of Gardens programme:

Group Visits: Social service agencies' service users receive free admission while accompanying caregivers enjoy a 50% discount on admissions.

Individual Visits: Cardholders (DDR, Public Assistance, PTC for PWDs) receive free admission, with up to two caregivers receiving a 50% discount on admissions.

For more information, you may refer to the FAQs.

For enquiries and arrangements, please contact Gardens by the Bay at 6420 6848 or email giftofgardens@gardensbythebay.com.sg ↗ (opens in new tab).

Mandai Wildlife Reserve, home to Singapore Zoo, River Wonders, Night Safari, and Bird Paradise, is dedicated to conservation, sustainability, education, and research. Managed by Mandai Wildlife Group, this homegrown brand values inclusivity and aims to give back to the community.

In partnership with NCSS, Service Users of NCSS sector member organisations enjoy free admission to their parks, allowing everyone to experience the wonders of wildlife.

For inquiries and visits, please contact Mandai Wildlife Group at enquiry@mandai.com ↗ (opens in new tab).

A staff member of an NCSS sector member agency can enjoy subsidised rates to become an associate member of the Civil Service Club (CSC). This membership grants you access to CSC's three Clubhouses and two Chalets (former Aloha Resorts Loyang and Changi) facilities. CSC members can enjoy the following benefits:

• Free access to CSC's three clubhouses' swimming pool facilities.

• Free supplementary membership for immediate parents, spouse, and children (one-time admin fee per card applies).

• Member's rates for chalet bookings, recreational activities, sports facilities, and parking at CSC Clubhouses.

Discover more about CSC membership benefits and privileges ↗ (opens in new tab) and check out our FAQs [PDF, 168 KB] ↗ (opens in new tab) for additional details.

For inquiries and to get started, please email membership@csc.sg ↗ (opens in new tab).

We engage with potential landlords to offer Community and Sports Facilities Scheme (CSFS) space to our sector member social service agencies so that you can gain access to spaces in highly connected areas. To participate in CSFS, tenant social service agencies are required to maintain their NCSS sector membership and IPC status throughout the lease period.

NCSS currently administers CSFS premises at eight locations:

• Bishan Junction 8

• Chinatown Point

• City Square Mall

• Jurong Point

• Parkway Parade

• Shaw Tower

• Tiong Bahru Central Plaza

• Valley Point

For enquiries on CSFS, please reach out to ncss_membership@ncss.gov.sg ↗ (opens in new tab).

The Urban Redevelopment Authority (URA) introduced the Community and Sports Facilities Scheme (CSFS) in 2003 to integrate community facilities into commercial developments such as shopping malls. This scheme grants landlords additional Gross Floor Area (GFA) for community outreach purposes, including Child Care Services, Disability Services, Family Services, Eldercare Services, Volunteerism and Volunteer-based Programmes, Community libraries, Community clubs, and Sports use.

The Composers and Authors Society of Singapore Ltd (COMPASS) manages the copyright interests of composers, authors, and publishers of musical works and their associated lyrics. As such, music copyright fees apply for using works controlled by COMPASS at any event.

NCSS sector member agencies can receive a 50% discount on these fees for events they organize.

Starting June 1, 2018, NCSS sector members should apply for this discount directly through COMPASS. Download the Application Form from the COMPASS website and submit it to licence@compass.org.sg ↗ (opens in new tab).

NCSS sector members may request software discounts or donations at Techsoup Singapore ↗ (opens in new tab) and Microsoft (non-profits) ↗ (opens in new tab). These web pages include product information, eligibility criteria and application process.

For Microsoft-related software, please review the eligibility criteria ↗ (opens in new tab) before applying as there are exclusions, such as for healthcare organisations.

For assistance, please email your enquiries to customerservice@techsoup.asia ↗ (opens in new tab).

NCSS sector members can enjoy a 22% discount for petrol and diesel costs at all Esso sites in Singapore. Terms and Conditions^* apply. To enjoy this discount, simply apply for the Esso Fleet Card by filling up the following forms and submitting them to Ms Jia Hui from ExxonMobil at jiahui.tan@exxonmobil.com ↗ (opens in new tab).

To apply, refer to the following link:

• Esso Fleet Card application form ↗ (opens in new tab) [PDF, 102 KB]

• Application for Interbank GIRO: GIRO Form ↗ (opens in new tab) [PDF, 418KB]

• Vehicle information form ↗ (opens in new tab)[PDF, 105KB]

• Customer online service application form ↗ (opens in new tab) [PDF, 397KB]

^*Only for existing NCSS sector members who are new or existing Esso Fleet cardholders. Application and arrangements for the Esso Fleet Card by NCSS sector members should be made directly with ExxonMobil, and NCSS will not be held liable for any claims under this arrangement between ExxonMobil and NCSS sector members.

NCSS sector member agencies can engage the following participating firms for a variety of accounting services such as monthly bookkeeping and preparation of financial statements.

Participating audit firms are familiar with the audit requirements of charities. They provide annual financial audits and audits of fund-raising events.

Participating vendors offer the following books and printing services to NCSS sector member agencies at preferential rates:

1. Books: Supply of books under academic, general interest books, professional, high-quality children's and references.

2. Publication Service: Publishing of books and journals for public sale.

3. Printing and Design: Offer a range of design and printing services for sector member agency's marketing and publicity materials e.g. annual reports, corporate stationery, newsletters, flyers and brochures.

Cleaning services for premises are offered to NCSS sector members at preferential rates. The scope of services includes general office cleaning, premises cleaning, periodic cleaning, post-event cleaning and disinfection services.

1. Community Resource: This helps sector member agencies enhance productivity by tapping onto community resources to increase their pipeline of resources as well as to build community self-support capacity and capability e.g. schools allowing agencies to conduct activities in their premises, and hairdressers providing free haircuts.

2. Governance: This covers governance review for charities, independent review, documentation of policies and procedures, and ethical reporting services. The objective is to help sector member agencies improve the effectiveness of risk management, controls and governance processes and comply with legislation governing charities and Institutions of a Public Character (IPCs).

3. Marketing: This includes Marketing Strategy (e.g. market and consumer research, segmentation and market positioning) to reach out to your target donors, volunteers and those you seek to influence, assist or reach. It also includes Cause/Brand Strategy which covers brand strategy and sustainability, brand naming and identity design, and brand advisory and education.

4. Process Improvement: This helps sector member agencies review current processes, identify better work practices or bottlenecks at work, and re-design processes for productivity gains. Sector member agencies can gain more time to focus on things that truly matter - clients’ needs.

5. Ready Technology Enabler: This helps sector member agencies in the adoption of technology to enhance productivity – ranging from physical hardware, software, electronic platform, mobile application that are available in the market or through building a Minimally Viable Product (MVP).

6. Space Utilisation: This helps sector member agencies achieve productivity enhancements through effective utilisation of space that best meets the needs of clients and staff.

7. Other consulting projects

Types of solutions:

• Shoe Sanitisation Mat

• Surface Disinfectant

• Disinfecting Spray, Misting, Fogger

• Thermal Scanner and Attendance Taking

• Plexiglass, Plastic Barriers

Participating vendors offer NCSS sector member agencies a range of services that include integrated facilities management, building services, mechanical & electrical services, renovation, and project management.

Professionals working in NCSS sector member agencies may engage the following participating vendors for financial advisory. Subjected to vendor's Terms and Conditions.

The Food and Beverage services at preferential rates include:

• Halal Buffet Meals

• Halal Bento Sets

A wide range of items are offered to sector member agencies at preferential rates, including hand-made gifts (eg. batik craft, glass art, craft stationery), corporate gifts (eg. technology products, travel & lifestyle gifts, bags), and flowers & hampers (eg. fresh flowers, floral stands and festive hampers).

NCSS sector member agencies may enjoy discounts off their groceries when making online purchases with participating vendors.

Human Resource (HR) Services include:

• e-HR (hosting of HR system) - eg. e-Personnel, e-Leave, e-Payroll, eClaim etc.

• HR Advisory Service - eg. on employment matters, job evaluation.

• HR Capability Development Consultancy - eg. diagnostic, recruitment and selection.

• HR Mobile App - eg. staff appreciation, recognition, appraisal and profiling, a tool to receive ideas and suggestions.

• HR Transformation Initiatives - eg. organisation competency and change management frameworks, employee retention/satisfaction, and recruitment strategy.

• Leave and Benefit Claims

• Payroll Management

• On Job Training

• Recruitment - e.g. Permanent placement, contract outsource

Our Information Technology services are designed to support sector member agencies in various ways:

1. IT Hardware: Participating vendors will help sector member agencies to obtain special pricing for products such as notebooks, desktops, tablets, workstations and printers.

2. IT Support and Maintenance Services: Sector member agencies with no dedicated IT personnel can subscribe to the services for a fee. With the services, sector members can ensure the optimal and continual operation of their computers, networks, desktops and entire IT infrastructure and technical environment. Examples of these services are helpdesk service, problem resolution, technical support and project management consultancy service.

3. Data Management: The scope of services include data entry, scanning, cleansing and merging, and Data Management platform that automatically keeps data up-to-date.

4. Web-based Applications: A software programme that runs on a web server or cloud infrastructure and accessed via a network or the internet. Web-based application allows access of information from anywhere in the world and helps improve the interactivity for users.

5. Outsourced CTO Services: Part-time CTO services to support the CEO, board and management team to set up strategic Tech plan and oversee the implementation.

1. Association Liability Insurance Policies: This insurance covers employees and volunteers (including Board Members) of the social service agencies for personal liability arising from the management of the social service agencies and for negligence, errors and omissions in services performed for third parties in Singapore. It also covers legal costs incurred in alleged cases of libel and slander and employment related matters. For social service agencies taking up the policy mid-term, prorated premiums apply.

2. Group Hospitalisation and Surgical Insurance Policies: This insurance covers staff of social service agencies aged up to 70 years and includes hospitalisation confinement benefits, pre/post hospitalisation benefits and hospitalisation riders. Options to cover visits to General Practitioners/Specialists are available.

3. Group Personal Accident Insurance Policies: This policy covers death, permanent disability and medical expenses due to an accident. Policy covers students and volunteers involved in the sector member agencies' activities. This can also be arranged for ad-hoc events like walk-a-jog, flag day or any special events. Special Group Personal Accident Insurance is also available for athletes with disabilities involved in local and overseas competition.

4. Group Term Life Insurance Policies: This insurance covers staff of social service agencies aged up to 70 years and provides a lump sum payment upon death from any cause or total and permanent disability.

5. i-Privilege Insurance Policy: With i-Privilege policy, social service agencies will be able to select what they need from a "menu" of insurance covers, including fire, burglary, consequential loss, all risks commercial, money in transit/premises, work injury compensation (for employees), public liability (for sector member agency), fidelity guarantee and personal accident cover.

Medical and healthcare related services are provided for sector member agencies' staff and clients at preferential rates, thus helping to alleviate the rising costs of these services.

1. Dental Services (for sector members staff) including:

• Consultation & Examination

• Scaling & Polishing

• Gum Treatment

• Fillings

• Extractions

• Wisdom Tooth Surgery

• Root Canal Treatment

2. First Aid Training including:

• Basic First Aid course

• Adult First Aid with AED course

• Child First Aid course

• Occupational First Aid course

• Basic Cardiac Life Support course

• CPR and AED course and

• Citizen First Responder Programme

3. Healthcare Services including:

• Tele-consultation under SATA CommHealth

  • Via SATA app for medical tele-consultation with doctor

  • E-medical certificate

  • Delivery of medications

• Medical Consultations

  • Pre-employment and work permit services

  • Vaccinations (Influenza, Typhoid, Anti-Tetanus, Hepatitis, Chicken-pox, etc)

• Health Screening Services

  • Fasting/Non-Fasting Blood Glucose and Cholesterol test X-ray

  • Mammogram

  • Visual Acuity

  • Electrocardiogram (ECG)

  • Audiometry

  • Spirometry

4. Medical Supplies including:

• Adult diapers

• First Aid Kit

• Sterile dressing

• Masks

• Medication

• Medical monitoring instruments

1. Community Organisation Clinic: provides free basic legal advice and information to community organisations (charities, non-profit organisations or social enterprises). At the clinic, the community organisation will be able to see a lawyer for a 45-minute consultation session. COC can be very useful for community organisations that are seeking legal advice and would like to speak to a lawyer, but do not need anything drafted or legal representation. Registration is required.

2. Project Law Help (PLH): is a scheme that matches community organisations which qualify for assistance with law firms willing to provide free non-litigation commercial legal services. Examples of such legal services include corporate law, employment law, intellectual property law and other legal matters not involving court litigation advice or representation. Successful applicants will work directly with the law firm assigned. All legal matters of the community organisation are handled in professional confidence by the volunteer law practice.

3. Family Justice Support Scheme (FJSS): provides referral to 3 panel lawyers at low bono/pro bono, depending on the profile of the client. This scheme covers matrimonial matters (i.e. Divorce and syariah divorce, family violence, maintenance, children-related issues such as custody, care and control, access, relocation). Contact Pro Bono SG for more information.

The online procurement system automates tasks for small-value purchases as well as open tenders. It includes a large pool of suppliers providing a variety of services e.g. air-conditioning, event management, building and construction, office equipment and others.

Participating vendors offer NCSS sector member agencies with security services such as door access control, CCTV surveillance system.

NCSS sector member social service agencies who are eligible as contestable consumers may engage the electricity retailers listed below to enjoy complimentary consultancy services, discounted electricity tariffs, and waiver of security deposit.

1. Car-Sharing Service: This service provides NCSS sector members with an alternative to meet their ad hoc transport needs. Sector members will have access to a fleet of over 260 cars located at over 105 stations islandwide.

2. Fuel Discount Card: The discount card allows social service agencies to save on fuel cost.

3. Vehicle Maintenance Services: Participating vendors are committed to provide quality vehicle maintenance to social service agencies at preferential rates.

The viewing of copyrighted videos outside of one's home requires a licence e.g. in office buildings, retail establishments, private membership clubs, waiting rooms, onboard coaches or in childcare centres. The Motion Picture Licensing Company's Umbrella Licence is an affordable way for organisations to legally screen copyrighted videos/movies from over 1000 affiliated studios and producers at their premises. This licence is available to NCSS sector member social service agencies at specially discounted rates.