CCT Pillars I National Council of Social Service

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Focus for CCT

Over the next 10 years, starting from April 2022, the CCT will support the sector's needs by focusing on 6 capability-building areas, while promoting the use of an organisational health diagnostic to help SSAs prioritise areas of capability building and guide them on what to seek funding for.

CCT Capability-building Areas

Opportunity Areas & Challenges Identified by SSAs

The 6 capability-building areas are aligned with the key opportunity areas and challenges identified by SSAs through the Social Service Sector Survey 2021.

To build capabilities in the 6 areas, there will be curated schemes designed to provide support and meet the differing needs of SSAs in these areas. There will also be a CCT Open Grant scheme which will provide funds to support SSAs' ground-up capability and capacity building projects. Schemes will be rolled out progressively in phases, starting with the schemes below.

In addition, NCSS will implement sector-development initiatives to complement SSA-targeted schemes in the 6 focal areas such as creation of new diagnostic tools, guides or frameworks, peer learning and community building, and development of training programmes.

Schemes for Application

CCT Open Grant

To cater for SSA-initiated capability- and capacity-building projects.

Funding to support innovative, collaborative and grounds-up projects that scale impact at the sector level, as well as projects that develop the SSAs’ competencies to enhance productivity & ability in service delivery.

It would be best for SSAs to discuss their proposal for possible funding through Open Grant with NCSS before submitting the application. SSAs can write to CCT_Enquiries@ncss.gov.sg and the relevant NCSS staff will be in touch with you.

1. Collaborations

between at least 2 SSAs, or sector development project proposed by 1 SSA that can be scaled to benefit other SSAs (need to include detailed plan)

07_Pillar_Example

2. Capability-building projects
refers to initiatives where the scope is not covered under existing CCT schemes (e.g.: a Strategic Review of the SSA’s position and services within the larger social service landscape).

*Strategy Development projects which diagnose and propose improvements to organisational health are best supported under the Organisational Health Diagnostic Scheme instead.

Funding Quantum
Co-funded at up to 80%, capped at $400,000 per application

Funding Quantum
Co-funded at up to 80%, capped at $200,000 from FY22 to FY24

Grant Call
All year round

Deliverables

Meet project outcomes (proposed by SSA, with inputs from NCSS); Examples of project outcome indicators:

Increase in number of service users
Increase in capacity
Increase in service user satisfaction
Increase in service outcomes
Productivity gain

Assessment Criteria

Clear articulation of how the proposed project contributes to the desired outcome in developing sector or SSAs’ competencies to enhance productivity and ability in service delivery
Alignment with CCT outcome of strengthening capabilities for more sustainable, efficient and effective service delivery
Feasibility based on methodology, budget and timeline, etc.
Leadership and/or Board commitment to the project
The project should not have commenced, received other sources of government funding or be recurring in nature
SSAs are encouraged to put in an application at least 3 months before the intended start date of the project to allow sufficient processing time
Excluded project scopes include: Recurrent costs (e.g. maintenance, headcounts), vehicles, cyclical works and other OOE for govt-funded progs

Disbursement Procedure

Upon approval and within two weeks of the issuance of the approval package, successful applicants are required to accept the Letter of Award for the disbursement of 50% of funding.
During the project, SSAs will provide interim updates on their progress via OSG every 6 months or at stipulated milestones.
Within two months of project completion, SSAs must submit the following to facilitate disbursement of the remaining 50% of funding:
- Certified true copies of invoices (where relevant);
- Completed 6-monthly interim/milestone updates via OSG;
- Any other required documents communicated to SSA at the time of approval

Organisational Health Diagnostic Scheme (OHDS)

To support organisational health (Org Health) diagnostic for strategic planning of capability and capacity building efforts.

What's in it for SSAs?

Korn Ferry, NCSS' appointed consultant, will provide the following*:

Third party objective view and in-depth findings of your organisation's current Org Health, using the Organisational Health Framework for Social Service (OHFSS)
3-Year Strategy Document with recommended strategies to strengthen your organisation further

*By carrying out qualitative and quantitative data collection (e.g. FGDs, surveys and document reviews)

How do SSAs apply for OHDS?

Apply for OHDS on OurSG Grants Portal. Refer to the step-by-step guide for the application!

Eligibility Criteria

SSAs are eligible to apply for the scheme if they have:

Attended an OHFSS Workshop*, as part of the Org Health Masterclass initiative, and
Completed the OHFSS Self-Assessment

*These workshops provide guidance to SSAs on how to utilise the OHFSS as they self-assess their organisation and gain insights into their results.

Assessment Criteria

SSAs are assessed based on:

Leadership and/or Board Commitment to Org Health
Recent intervention in Org Health i.e., completed some interventions in the past 3 years
Clear articulation of plans in Org Health i.e., concrete potential time-bound plans in Org Health in the next 3 years

What funding support is available?

Funding support at 80% by NCSS, co-funded at 20% by SSA (<$6,000)

What deliverable is expected of SSAs?
What deliverable are expected of SSAs?

SSAs to identify 1 plan from the 3-year strategy document for implementation within 1 year.

For more information on the OHFSS:

Refer to the guidebook and self-assessment resources.

For queries, please write in to:

CCT_enquiries@ncss.gov.sg (CCT-related matters)

Organisation_Development@ncss.gov.sg (OHDS/OHFSS-related matters)

Tech-and-GO!

To provide holistic support for SSAs to adopt innovation and technology to increase productivity and enhance service delivery.

Tiered funding in key areas of tech subsidy and consultancy & coaching subsidy to support all SSAs of different digital maturity and various stages of digitalisation journey.

For each tier, SSAs can be supported in terms of (1) technology subsidies to take-up ready technology and (2) consultancy and coaching subsidies to help SSAs identify potential solutions, manage projects and upskill staff.
Grant Type Technology Subsidy Consultancy Subsidy
Funding Quantum
‘Start Digital’ tier: Co-funded at up to 80% for first year and 50% for subsequent 2 years, capped at $150k per SSA.
‘Go Digital’ tier: Co-funded at up to 80% for first year and 50% for subsequent 2 years, capped at $300k per project.
‘Grow Digital’ tier: Co-funded at up to 80% for first year and 50% for subsequent 2 years, capped at $450k per project.
Pre-scoped consultancy: Funded at up to 80% per project, and SSAs can expect to pay between $7K to $23K.
IT Audit consultancy: Funded at up to 80%, capped at $50K per project.
Data Protection & Cyber Essentials: Funded at 80%, capped at $50K per project.
Data Protection & Cyber Trust Mark: Funded at 80%, capped at $100K per project.
RPA and Digital Marketing consultancy: Funded at 80%, capped at $6K per project.
Grant Call All year round All year round

Visit the Tech-and-GO! webpage for more information.

In collaboration with

Tote Board

Focus for CCT

Opportunity Areas & Challenges Identified by SSAs

Schemes for Application

CCT Open Grant

CCT Open Grant

Organisational Health Diagnostic Scheme (OHDS)

Organisational Health Diagnostic Scheme (OHDS)

Tech-and-GO!

Tech-and-GO!

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Grant Type	Technology Subsidy	Consultancy Subsidy
Funding Quantum	‘Start Digital’ tier: Co-funded at up to 80% for first year and 50% for subsequent 2 years, capped at $150k per SSA. ‘Go Digital’ tier: Co-funded at up to 80% for first year and 50% for subsequent 2 years, capped at $300k per project. ‘Grow Digital’ tier: Co-funded at up to 80% for first year and 50% for subsequent 2 years, capped at $450k per project.	Pre-scoped consultancy: Funded at up to 80% per project, and SSAs can expect to pay between $7K to $23K. IT Audit consultancy: Funded at up to 80%, capped at $50K per project. Data Protection & Cyber Essentials: Funded at 80%, capped at $50K per project. Data Protection & Cyber Trust Mark: Funded at 80%, capped at $100K per project. RPA and Digital Marketing consultancy: Funded at 80%, capped at $6K per project.
Grant Call	All year round	All year round