Progress reports
Understand our progress over the years and how we guide the sector and empower individuals to live with dignity in an inclusive society.
Last updated 15 February 2025
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Overview
The Social Service Sector Strategic Roadmap, previously known as the Social Service Sector Strategic Thrusts (4ST), was launched in its first iteration in 2017 and served as a five-year strategic roadmap for the sector. Since its launch, the sector has journeyed together and shared in the various milestones and achievements as we uplift the sector to become one that ensures every individual is empowered to live with dignity in a caring and inclusive society.
Conceptualising the roadmap for 2022-2026
With a greater focus on the development of planning capabilities to enable the sector to become more future-ready, a new fourth thrust was added to the second iteration of the roadmap, emphasising the need for sector leaders to be forward-looking, drive digitalisation efforts in their organisations and leverage data to plan for the sector’s services and capability requirements.
Read more about the key insights identified in our research with the diverse stakeholders in the sector which shaped the latest roadmap.
Research and insights
The road ahead for the social service sector [eBook]
Discover the key insights and trends that shaped the second edition of the transformation roadmap.
Insights from the Social Service Summit 2021 breakout discussions [PDF, 549 KB]
Read more about the discussions and questions from participants that led to the key themes of the roadmap.
The first iteration of the roadmap for 2017-2022
The first iteration of our strategic roadmap, launched in 2017, was developed through a collaborative effort involving key stakeholders across the social service sector. It was the first initiative to establish a unified vision and strategic direction for the sector. This collaborative initiative was designed to ensure that our sector remains inclusive, responsive to future challenges and is aligned with the evolving needs of our diverse population.
Hear from some of the stakeholders who contributed to the vision in our videos
Since the launch of the first edition of the Social Service Sector Strategic Roadmap in 2017, various stakeholders across the social service sector have worked hard and made headway in uplifting the wider sector.
Watch the video to learn how different individuals have collaborated to implement and advance the roadmap, sharing heartfelt stories of their journeys and achievements, and the lives that were impacted as a result.