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4ST: Roadmap for the Social Service Sector 2022-2026


Every stakeholder in the ecosystem has a role to play to lead the desired changes to bring our sector forward.

The 4ST Playbook lists the concrete steps, as well as examples and ideas that different stakeholders can explore to bring the refreshed 4ST forward.  

Underlying these actions, it is important for us to cultivate the right mindsets, and be prepared to continuously learn, unlearn, and reposition ourselves to operate within changes and new possibilities. This includes making better use of data and technology, and planning for the longer-term. Leaders too play a crucial role in guiding their organisations through such initiatives by exemplifying these behaviours and shaping organisational culture. The Playbook content is not meant to be exhaustive and will be updated over time as ideas and efforts materialise. We welcome you to contribute any ideas and examples to enrich the content of the Playbook. Do write to us at

Please download and open the Playbook PDFs in Adobe Acrobat Reader for the best results.

4ST Playbook (Full)

View 4ST Playbook (Full)

icon Thrust 1: Empowered and included individuals, families, and communities

icon Thrust 2: Effective and impactful social purpose entities

icon Thrust 3: Caring, collaborative, and impactful social service ecosystem

icon Thrust 4: Future-directed social service sector