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Our Initiatives Tech-And-GO! Digital Acceleration Index

Digital Acceleration Index

To help Social Service Agencies (SSAs) understand where they are in their digital transformation journey and provide actionable insights, NCSS has partnered the Boston Consulting Group (BCG) to develop the Digital Acceleration Index (DAI). The DAI enables participating SSAs to evaluate and assess their organisation’s digital strengths and weaknesses, and to gain a better understanding of their state of digitalisation across multiple dimensions. This allows SSAs to develop their digitalisation strategies and plans in a more targeted manner. SSAs will also be able to assess their digitalisation improvements over a multi-year period with future DAI surveys.

SSAs participating in the DAI will receive a report on how they perform across the key dimensions of digital maturity, and how they compare with peers in the same sector who have also used the diagnostic tool.



For information on DAI 2023 and how to read the SSA DAI give-back pack:

To embark on the next steps, refer to the Industry Digital Plan for Social Services (IDPSS) as a systematic guide to accelerate your digitalisation journey across five focus areas.

Tap on digitalisation grants offered by NCSS for tech adoption:

Start your digitalisation journey today!

Step 1 – Develop a digital strategy
Use the DSP template or book a consultancy clinic to discuss areas where you need professional consultancy support.

Step 2 – Review the IT solutions that will improve your operations and service delivery
Check out IT solutions that are funded under Tech-and-GO!.

Step 3 – Apply for funding to support your digital implementation
Refer to the Tech-and-GO! funding details and application steps.




Frequently Asked Questions

icon 1. Is the DAI mandatory for all NCSS members?

icon 2. What do I receive by participating in the DAI study?

icon 3. How should the questions be answered?

icon 4. What happens if questions cannot be answered?

icon 5. What happens if the current maturity is in between two levels?

icon 6. How will answers and data be used?