Capability & Capacity Building
We engage and support member social service agency in their organisational needs and development. We also enhance their
programmes and capabilities together with our partners, ministries and stakeholders.
Capability building focuses on improving social service agencies’ manpower and organisational competencies through structure and support so that these competencies can be better optimised to enhance social service agencies’
productivity and ability in service delivery.
- Innovation and Productivity (For more information on the initiatives to improve social service agencies’ organisational capabilities)
- Manpower Capabilities (For more information on NCSS’s initiatives to build
capabilities of the social service sector)
- Volunteer Resource Optimisation (For more information on how volunteering can be part
of your lives)
- NCSS Service Standards Framework (For more information
on the framework of this programme)
Capacity building grows the sector's manpower and organisational capabilities with member social service agencies sector professionals and industry experts and helps widen talent pipelines and build a larger pool of committed and skilled individuals
Learning & Development and HR Management
At the Social Service Institute,
training programmes, networking and learning events are part of the training needs. With the growing workforce demand in the social service sector, there is a rising need for sustainable human capabilities by identifying HR gaps and solutions.
NCSS' career centre also works with the social service agencies to source for and identify suitable candidates for available job positions. This includes thorough understanding of candidates' competencies,
which leads to recommendations and career matches with the hirers. It will further provide skills upgrading information aligned to the training pathways of various social service professions.
The social service sector is a progressive industry that requires competent professionals to make a difference in our society. He
or she must possess the conviction to serve in the community and take on a client-centric approach in providing professional help. Above all, these qualities must be balanced by compassion, empathy and resilience to overcome challenges.
For more information on social service careers, please click here.
Sun Ray is a career scheme administered by the Social Service Institute (SSI), NCSS’s Human Capital
Development Arm. It provides participants with a varied work portfolio that allows them to gain experience in various fields. If you have strong leadership qualities, passion to serve vulnerable groups, and values of client-centricity,
resilience, integrity and compassion, join Sun Ray now to make a difference to the lives of others. For more information on Sun Ray, please call 6589 5500, email to Sun_Ray@ncss.gov.sg or