NCSS’ Sector Evaluation Framework (SEF) is an outcome measurement framework that provides a common language for the different stakeholders in the sector to measure programme outcomes, track the progress of service users and articulate impact. This is achieved by using a consistent, validated outcome measure for all programmes with the same objective. For more information on the SEF, please refer to the SEF factsheet.
The two components of SEF are:
To allow for smoother transition, the SEF will be implemented gradually based on programmes’ funding renewal. We have onboarded close to 42 programmes in FY22, impacting more than 3,000 service users. Progressively, we seek to roll this out to all programmes in the coming years.
Social service agencies (SSAs) can refer to the Sector Evaluation Framework (SEF) Guide, which provides step-by-step instructions on the 6 steps involved in outcome evaluation. The guide also includes information on
how NCSS will assist programmes onboard the SEF at each step, and a list of useful resources.
Click on the links above to understand what your agency can do at each step.
Under the SEF, NCSS recommends common outcome measures for programmes and interventions with similar objectives. These measures are chosen for their succinctness and must be clinically and/or statistically assessed for reliability and validity. You may refer to the factsheets linked below for more information on these measures and how they were selected.
|Reduce caregiver burden
|Zarit Burden Interview
|Metrics for Caregiver Programmes
|Pearlin Mastery Scale
|Children and Youth
|Improve positive youth development competencies
|Achieve, Connect, Thrive! SG (ACT! SG)
|Metrics for Positive Youth Development
|Engage in a positive mentoring relationship
|Mentor Youth Alliance Scale
|Improve social support
|Social Provisions Scale
|Metrics for Social Support
If your SSA or programme is keen on learning more about the SEF and interested to adopt a particular outcome measure, kindly contact the team at firstname.lastname@example.org.