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National Council of Social Service

User-centric services

Supporting social services agencies to build responsive and effective services for the community

Last updated 3 December 2025
Two professional women having a discussion and writing on whiteboard. NCSS about user centric nitiatives and programmes.

Overview

NCSS aims to empower agencies to drive greater impact in their services through initiatives and programmes that offers a structured approach to evaluate and strengthen their services.

It’s important for agencies to assess their services to ensure it is both effective and responsive in fulfilling the evolving needs of the communities they serve. NCSS initiatives and programmes covers key pillars of service delivery including User Service Design, Service Effectiveness, Research and Processes.

Initiatives and programmes

An event of Addiction Expert Series

Capability Circles: Addiction Expert Series

Creating opportunities for the sector to learn from experts on addiction and a develop stronger understanding of how to tackle the issue of addiction.

A panel discussion during a research forum in a lecture hall setting.

Insights to Impact (i2i)

Bringing together experts to provide actionable insights and foster discussions that strengthen the sector’s ability to meet evolving needs.