Navigating Mental Health Information Online

Just over three years ago, Justin Loo faced burnout and depression from work stress. At his lowest point, thoughts of hopelessness crept in, but with the support of his wife, he found the strength to seek help and was diagnosed with anxiety and attention deficit hyperactivity disorder (ADHD).

These terms weren’t unfamiliar to Justin, especially in this time when mental health has become a key topic of interest widely discussed on social media channels such as TikTok and Instagram. He finds such content useful for raising awareness, though he recognises it’s often designed for quick consumption and may not capture the full picture.

As a result, even well-meaning efforts to raise awareness may contribute to confusion and inadvertently reinforce stereotypes or misinformation.

A 2021 NCSS study found that while mental health awareness is growing in Singapore, misconceptions still remain, 1 in 4 people still believe mental health issues stem from a lack of self-discipline and willpower.

Concerns over mental health misinformation

Yasmine Neo, counsellor at The Other Clinic, which is a partner and co-facilitator for programmes at Resilience Collective, a social service agency for mental health has observed that online content on such topics which have been “oversimplified, especially by non-professionals”.

“For instance, a '60-second ADHD test' cannot replace proper clinical assessment, which can take over nine hours, yet such videos often garner millions of views,” she explained.

The low barrier to content creation has led to many self-proclaimed “burnout coaches,” “trauma coaches,” and “mental health influencers” offering advice without proper credentials.

Unlike registered clinicians, who follow strict ethical guidelines and maintain professional accreditation through extensive supervised training and demonstrate competency in evidence-based treatments, unregulated providers often lack formal mental health or trauma-informed education. The gap in training and oversight can contribute to the spread of misinformation online.

This widespread misinformation may even deter people from seeking proper clinical care, especially for complex issues like trauma, burnout, or mental health disorders which require thorough assessment and evidence-based treatment.

“Content online often emphasises personal experience over professional expertise, which, while relatable, isn't a substitute for clinical training.”

A strength-based approach to mental health support

Justin’s experience highlights the limits of social media when it comes to addressing real mental health challenges.

“Most social media content are meant to be quick tidbits, and many issues require a deeper dive and potentially personalised support,” he shared.

This is why he joined Resilience Collective, a social service agency offering peer support for young adults navigating mental health challenges. With his lived experience, Justin understands the barriers people face when seeking help, including internalised stigma, uncertainty, and even a lack of self-worth.

As head of programmes, Justin champions a strength-based approach, one that empowers individuals through peer connection, safe spaces, and community validation.

“For me, social media cannot be a substitute for social connections and a community that supports your mental health journey,” said Justin.

“Resilience Collective’s work resonated with me on a personal and professional level because it advocates a strength-based approach to mental health support, and the importance of empowerment and community in that journey,” he added.

He shared that Resilience Collective’s flagship programme, The Circles of Resilience, encourages participants to open up about their mental health experiences in a safe space with other peers, while receiving and providing validation and support through facilitated conversations.

Its peer-led programmes reduce stigma and build hope by connecting people with shared experiences.

Why professional support matters

Yasmine has noticed an increase in clients experiencing ADHD, dissociative symptoms, and panic attacks, which she attributes to Singapore’s high-pressure environment and growing mental health awareness. She cautions, however, against the rise of self-diagnosis and self-treatment based on social media content, as it can lead to misinformed and ineffective coping strategies.

One university student, for example, believed they had ADHD after watching TikTok videos but later discovered in therapy that their symptoms were due to anxiety and poor sleep. Yasmine emphasises the importance of professional guidance for accurate assessment and care.

“Mental health support is not a one-size-fits-all approach. Finding the right match may take time and clients seeking help should know that it is their right to find a good fit for their specific needs, comfort level, and circumstances.”

What to do if you suspect you have a mental health condition:

• Seek help early: Eases mental health challenges and improves long-term outcomes.

• Consult a professional: Rely on qualified mental health experts, not self-diagnosis.

• Build a support network: Surround yourself with people who can offer support.

• Practice self-care: Prioritise basic well-being alongside professional help.

• Verify information: Check mental health content online against reputable sources.

• Document symptoms: Track how mental health impacts daily life.

• Reach out for help: Start with a helpline, your GP, or a mental health professional.

Explore our community resources for tools, support, and guidance to enhance your mental well-being. For professional mental health support, reach out to any of our Beyond the Label Collective member agencies.