Organisation development
Explore NCSS's resources to boost social service agency (SSA) capabilities. Discover frameworks, salary guidelines, and a 3-step approach for sustainable impact.
Last updated 1 April 2026
Overview
NCSS is committed to empowering social service agencies (SSAs) by building their capabilities to deliver quality, sustainable services. Focusing on organisational health, we help SSAs strengthen their strategies, structures, and processes, enabling them to meet community needs effectively and sustainably.
Framework and guidebook
Organisational Health Framework for Social Services (OHFSS)
Learn more about the framework which helps SSAs identify areas of strengths and development.
Organisational Health Guidebook for Social Services (OHGSS)
Take actionable steps in improving your organisation by learning more about how you can implement the framework.
Sector salary guidelines
Find out how salaries are structured across the sector and have a reference on the market pay for specific job roles.
Other diagnostic tools
Employee Engagement survey for Social Services (EESS) to gauge the overall level of engagement and satisfaction of your agency’s employees. Email people_strategy@ncss.gov.sg for any further enquires.
Volunteer Management Maturity Matrix (VMM Matrix) to ascertain your agency’s strengths and gaps in volunteer management practices.