Schedule regular reviews, document learnings and implement changes
Share your philanthropic journey with stakeholders.
Last updated 25 April 2025
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Overview
Decide on the timing of your reviews and keep detailed records of each review. Analyse insights and trends over time. Document successes, challenges, and areas for improvement. Set new targets if needed; and update your strategies to improve effectiveness. Share your philanthropic journey with your internal and external stakeholders.
Steps and levels
Basic | Intermediate | Advanced |
|---|---|---|
1. Establish a workflow for evaluation Implement a process (e.g., data collection, data analysis, communication plan) for annual performance evaluations. | 1. Align reviews with strategic planning Integrate the regular review process into the business’s strategic planning cycle. | 1. Enhance quality of reviews Adapt the frequency and depth of reviews according to the scale and complexity of philanthropic endeavours by integrating a variety of data collection methods, such as surveys, interviews, and focus groups, to capture a full range of quantitative and qualitative outcome data. |
2. Identify metrics Establish and track metrics for giving, volunteering, and socially responsible business practices. | 2. Establish a knowledge management system Track the output of philanthropic activities, with some level of analysis or performance review. This enables the business to develop its ability to track output data. | 2. Engage with stakeholders Involve stakeholders directly in the review process for a multi-perspective evaluation of philanthropic activities. |
3. Ensure accountability Document and share updates of activities with internal and external stakeholders. | 3. Maintain transparency and foster trust Ensure regular sharing of activities and performance data with internal and external stakeholders. |
Illustrative examples
Foreword Coffee: Enhance quality of reviews
Foreword Coffee is a social enterprise with the mission to mainstream disability and normalize inclusion. They provide training and employment opportunities for people with disabilities, special needs, and mental health needs across their business functions and strive to reduce social stigma through meaningful interactions over coffee.
Each employee that comes into Foreword Coffee has a personalized learning and development roadmap that is tailored according to their experiences and abilities. Supervisors, who are also persons with disabilities themselves, are entrusted to coach newcomers at the cafés. Timely feedback will be provided to the HR if more support is required, and targeted training sessions will be provided to help new employees pick up the required skills and contribute meaningfully to the team.
Over time, employees take ownership of their learning. Insights gained from the employees through regular check-ins help the HR to evaluate and improve Foreword Coffee's training programmes, work structures, and communication models.
PSA SG: Engage with stakeholders
PSA SG strives to co-create positive and constructive relationships with different communities by listening, understanding, and engaging with them. PSA SG’s flagship community programme, Health@Home (H@H), was launched in 2015 to support home-based healthcare and eldercare through corporate volunteerism among its staff in Singapore.
The H@H initiative is based on two fundamental principles: sharing caregiving knowledge with staff to assist seniors and their own families; and fostering a spirit of volunteerism among employees to meet both societal and community needs.
Aligning with PSA SG's vision, the 'Doing Good' movement was expanded by involving various partners within the maritime industry to reach out to beneficiaries and to organize numerous activities with PSA Marine, CrimsonLogic, CMA CGM, and Ocean Network Express (ONE) and many others.