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Capability Building focuses on improving the manpower and organisational competencies of member social service agencies, through structure and support. These competencies can then be better optimised to
enhance their productivity and ability in service delivery.
Click on the sections below to find out more.
Organisational Health Framework for Social Services (OHFSS)
NCSS launched the Organisational Health Framework for Social Services (OHFSS) and its Self-Assessment Tool in 2022 to support SSAs to identify their strengths and areas for development. This holistic view of organisational health empowers SSAs to strategically plan their capability building efforts and achieve sustainable outcomes.
The OHFSS comprises the following seven domains:
SSAs are strongly encouraged to take the OHFSS Self-Assessment before applying for the Community Capability Trust (CCT) funding for capability-building efforts. OHFSS findings can help articulate organisational health gaps and targets for capability-building efforts. SSAs are encouraged to take the OHFSS Self-Assessment annually to track progress and review efforts over time.
Please refer to the OHFSS Self-Assessment Toolkit for detailed instructions on how to complete the self-assessment. SSAs can also sign up for the monthly OHFSS workshop for guidance on the Self-Assessment Tool, and to hear learnings and best practices from other SSAs who have completed the Self-Assessment.
Ready to take the OHFSS Self-Assessment?
Here is the 5-step process to complete the Self-Assessment:
Is there support available for SSAs after completing the Self-Assessment?
SSAs who have completed the Self-Assessment can sign up for free OHFSS clinics. The clinics, led by NCSS-appointed consultant, provides analysis on your OHFSS results, and translates the findings into broad recommendations for capability building. SSAs can also refer to the Organisational Health Guidebook for Social Services (OHGSS), a knowledge resource on strengthening each OHFSS domain, and a collection of good practices observed in other SSAs.
SSAs who are ready to take a deeper dive into their organisational health can leverage on the Organisational Health Diagnostic Scheme (OHDS). Led by NCSS-appointed consultant, the OHDS facilitates an in-depth diagnostic of your current organisational health using the OHFSS. SSAs will receive the diagnostics findings and a 3-year strategy document, with recommendations to strengthen their organisational health.
Finally, SSAs who have identified areas for development from their OHFSS results can tap on the CCT to fund their capability building projects.
Contact Us
To find out more about the OHFSS and OHDS, contact us at Organisation_Development@ncss.gov.sg. We will respond to your enquiries within 3 working days.
You may also refer to the Likely Asked Questions (LAQs) for more information.
Consultancy Support
NCSS is committed to provide the strengths, people and expertise by helping the social service agencies to develop and manage their workforce to make a difference. These are the following areas:
Technical Assistance
In collaboration with several social service agencies, NCSS helps to grow relationships and pioneer community solutions so as to improve their programmes' quality and effectiveness. These result in desired outcomes and bring about greater beneficiary experiences.
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