Capability Building focuses on improving the manpower and organisational competencies of member social service agencies, through structure and support. These competencies can then be better optimised to
enhance their productivity and ability in service delivery.
Click on the sections below to find out more.
Organisational Health Framework for Social Services (OHFSS)
Organisational health involves critical and objective-based processes that organisations undergo to improve their capacity and attain greater effectiveness, with a lens of being future-ready. This is done through the review, development and improvement
of organisational strategy, structures and processes. Organisational health is key to enabling Social Service Agencies (SSAs) to deliver excellent quality, innovative and sustainable solutions to service users.
NCSS and MSF have,
with the help of KPMG and 108 Growth Partners, designed the Organisational Health Framework for Social Services (OHFSS), which comprises seven domains: Strategy & Leadership, Governance, People, Finances, Digitalisation, Communications
& Partnerships, and User-Centric Services.
The OHFSS will enable SSAs to better understand their current state of organisational health, in terms of areas of strength and development across the seven key domains. NCSS has designed the OHFSS Online Self-Assessment Form to make the OHFSS easily
accessible to SSAs. The self-assessment can be administered in five simple steps:
With the Organisational Health Report, SSAs will be able to strategically chart plans to build capability and capacity. SSAs are strongly encouraged to refer to the
Organisational Health Guidebook for Social Services (OHGSS) which not only provides SSAs with an introduction
and understanding of organisational health and the OHFSS, but also concrete actionable steps to strengthen and sustain organisational health in each of the seven domains, as well as current best practices in the sector. Moreover, it comes with
the Organisational Health Framework for Social Services (OHFSS) Self-Assessment Toolkit, which
contains information and detailed instructions on carrying out the self-assessment.
For Diagnostic Leads - Submit the list of selected participants to carry out your organisation’s
OHFSS Self-Assessment form.
(You will receive a confirmation email within 3 working days.)
For Selected Participants - complete the OHFSS Self-Assessment form.
Refer to Likely Asked Questions (LAQs).
Contact Us
To find out more about OHFSS and/or OHGSS, or to provide feedback, please email to Organisation_Development@ncss.gov.sg. We will respond to
your emails within 3 working days.
Consultancy Support
NCSS is committed to provide the strengths, people and expertise by helping the social service agencies to develop and manage their workforce to make a difference. These are the following areas:
Technical Assistance
In collaboration with several social service agencies, NCSS helps to grow relationships and pioneer community solutions so as to improve their programmes' quality and effectiveness. These result in desired outcomes and bring about greater beneficiary experiences.
