NCSS works closely with member social service agencies to build up their manpower capabilities widen the talent pipelines and grow a larger pool of committed and skilled social service professionals.
We engage and support member social service agencies in meeting their needs and development, as well as work with partners, ministries and stakeholders to enhance social service agencies' programmes and capabilities.
Enhanced Programme Evaluation System (EPES)
What is the EPES?
The Enhanced Programme Evaluation System (EPES) is an integral part of NCSS Service Standards Framework. An online platform, it allows for regular collection of data relating to critical outputs and outcomes of funded programmes. For more information on how EPES works, please refer to the EPES explanatory guide.
Service Standards Requirements (SSR)
Service Standards Requirements
Service Standards Requirements (SSR) are a set of 16 service delivery processes that may critically impact client outcomes. These standards are aimed at improving the quality of services, and adherence to these processes would in turn help to improve client outcomes. For more details on the full 16 standards, please refer to the SSR list.
Onsite Assurance (OA) Visits
Onsite assurance (OA) visits ensure that the integrity of the data submitted by the agencies on the Enhanced Programme Evaluation System (EPES) is validated. In addition, compliance to the Service Standards Requirements (SSR) is also assessed to ensure quality of service delivery. Through deeper understanding of the programme operations and ways client outcomes have been achieved, key areas of learning could also be identified for continuous improvement.
Service Improvement Plans
Service Improvement Plans are developed alongside social service agencies in areas whereby they could improve their programme performance, and in turn, the outcomes achieved by their service users.
Technical Assistance is a dynamic, capability building process that aims to enhance the effectiveness of programmes and services that results in greater positive impact on clients. A collaborative capability building process, a customised approach is taken when working with social service agencies.
Data collected through the various component of the NCSS Service Standards Framework helps to inform the identification and projection of clients’ and community needs, as well as in evaluation of service gaps. This could in turn inform service planning strategies to meet better emerging social needs.
Standards & Quality Improvement
Over the last several years, NCSS has begun important conversations with social service agencies about quality and continuous improvement.
From 2014 to 2017, NCSS partnered CARF International and piloted accreditation to explore that as a means of raising quality of service delivery. All 4 social service agencies involved in the pilot received 3-year CARF Accreditation awards.
For enquiries on NCSS Service Standards Framework, please contact:
Mr Lau Kinn Yong
Service Planning and Funding Group