The NCSS Volunteer Development Guide offers insights into the
various aspects of volunteer development, including creating enhanced volunteer roles (eg. Volunteer Leader) and defining development pathways for volunteers to progress as they continue their contribution in the agency. It also addresses
how to plan volunteer learning and development, ensuring a fulfilling volunteering experience with ample opportunities for growth.
play an important role in augmenting the manpower capacity of the non-profit sector while providing a stronger support system for those in need. With the current increasing trend in skills-based volunteerism, we have partnered with
social service agencies to develop the Skills-Based Volunteerism Toolkit. This toolkit aims to support organisations in building volunteer management capabilities.
The toolkit includes templates for users to plan and carry out skills-based volunteering projects for their organisation.
The VMM Matrix is a digital
self-assessment tool that enables your agency to ascertain strengths and gaps in your volunteer management (VM) practices, and receive recommendations to better strategically plan and engage volunteers.
The LDR aims to strengthen the capabilities of Volunteer Management Practitioners (VMPs) by providing guidance on the skills and competencies required to perform effectively and optimise volunteer resources. It also shows potential
development pathways and learning opportunities for VMPs.
Besides VMPs, the Roadmap may also be used by management and HR staff of SSAs as a guide to develop these VMPs and recruit candidates for volunteer management roles.
VMPs may use the digital self-assessment tool to identify their proficiency gaps and find relevant training courses.
The Volunteer Continuity Planning Guide guides SSAs
to develop a personalised Volunteer Continuity Plan (VCP) for their organisation. It aims to help SSAs plan for continuity of volunteer activities during service disruptions by diversifying volunteer resources or equipping volunteers
with relevant skills that will be in demand during a crisis.
The guide includes a workbook with examples to assist users in the development
of their VCP.
The inaugural NCSS Social Service Sector Survey on Volunteer Management (VM) was launched in 2022 to provide sectoral insights for Social Service Agencies (SSAs) to inform their VM strategies.
Through the survey, we found
that SSAs who have volunteer management practices (eg. VM framework, VM system, dedicated Volunteer Manager) in place yielded stronger volunteerism outcomes (eg. able to recruit more volunteers, able to recruit higher quality volunteers).
Included within the VM survey publication are also recommendations derived from the survey data and insights which we hope will enable SSAs to strengthen their volunteer practices and to work effectively with ecosystem partners
– for expansion of overall organisational capacity to scale and sustain services.
"Transforming the Volunteer Experience in the Social Service Sector", was done in collaboration with SMU Lien Centre for Social Innovation and it provides insights and recommendations on how the social service agencies
(SSAs) can develop data-backed volunteer management strategies to improve volunteer experience for more effective outcomes in attracting and retaining volunteers.
Through the perspectives of volunteers and volunteer managers
via surveys and in-depth interviews, this report reveals a framework depicting five key features that contribute towards a quality volunteering experience. The study also makes recommendations on the actionable steps and strategies
that SSAs can adopt to engage their volunteers more strategically, so that they can play a more significant role in delivering enhanced quality services to service users.
This publication features the change journey of 16 SSAs on the VMCD
Consultancy Project where they had the chance to better understand their strengths and piloted meaningful initiatives in identified areas to improve their organisational capabilities in volunteer management.
Themed "Journeying Together", this report showcases the collective
effort and achievements NCSS have made together with our SSAs and community partners in strengthening volunteer management and catalysing sustained volunteerism to improve service delivery and organisational health.
from NCSS Social Service Sector Survey 2021
NCSS drew key insights on volunteer management from the NCSS Social Service Sector Survey 2021 and produced this infographic to inform VMPs about the sector's and givers' plans
and perceptions in relation to volunteer management.
Insights from NCSS Volunteer Engagement Tool (VET) 2021
The Volunteer Engagement Tool (VET) is an online tool for SSAs to measure volunteers’ satisfaction more efficiently. The VET provides a standardised measurement of volunteer satisfaction using a survey which enables statistical
analysis through a live dashboard to track the satisfaction levels across the sector at any given time.
The responses from 633 volunteers across 27 SSAs, from January to December 2021, has been collated to form the sectoral
report on volunteer satisfaction.
In collaboration with NTU Wee Kim Wee School of
Communication and Information (WKWSCI), NCSS provided guidance and support to a group of students for their final-year project (FYP) – The Valued Volunteer (TVV), a communications campaign from August 2022 to April 2023.
The key objective of this campaign was to increase the retention rate of volunteers in social service agencies (SSAs) through the enhancement of their volunteers' experience.
As part of the campaign, the students conducted
a survey to understand volunteers' sentiments towards their past and current volunteering experiences with SSAs. The research report with the findings and insights gathered together with a booklet, 101 Ideas To Enhance Your Volunteers'
Experience will provide the SSAs with invaluable ways to improve the experiences of their volunteers.
Directed by local award-winning filmmaker Mr Daniel Yam with volunteers from New Hope Community Services and Team Nila, the video takes us on the journey of a Volunteer Manager, in showing care for individuals and families in need in our community through volunteering efforts.
Launched in conjunction with International Volunteer Managers Day (IVMD), this is a story about Ms Serene Cheng, a Volunteer Manager from Filos Community Services, and her passion in working tirelessly behind the scenes to bring smiles to the service users while curating meaningful experiences for the volunteers.