Volunteers play a vital role in the realm of social service, acting as a bridge to the broader community. Through regular and sustainable contributions, Social Service Agencies (SSAs) harness the potential of volunteers to enhance manpower and elevate service delivery.
NCSS empowers SSAs to strengthen their capabilities and forge strategic partnerships for sustainable volunteerism. Elevate your volunteer management practices with these 5 key strategies:
Hire a dedicated Volunteer Manager
SSAs are highly encouraged to employ individuals with recommended skill sets and competencies listed under the Skills Future Framework for Social Service. You can refer to "How Does It Work?" section for Volunteer Manager's Skills Map, Training Programme, Skill and Competencies.
Enhanced Volunteer Manager Funding Scheme (EVMFS)
Launched on 19 August 2020, EVMFS is a 2-year manpower support funding scheme aiming to strengthen volunteer management capacity.
Create Both Flexible and Permanent Volunteering Schemes
Through structured volunteer frameworks, volunteers can align their commitments according to their schedules. This fosters a sense of responsibility within an organised environment. Ensure that the framework includes contingency plans,
which is crucial for the continuity of services during a crisis.
Improve the Volunteer Experience
Cultivating a good volunteer experience is key to building a pool of regular volunteers for your agency. Make it easier for your volunteers to commit regularly by providing bite-sized volunteer opportunities of about 1-2 hours per
session, with well-defined roles, based on the volunteers' preferences and the needs of your agency. Think of the factors that would motivate you to continue volunteering with an agency. Acknowledge their contributions, be open
to their feedback, support, and develop your volunteers.
Empower Volunteers with Beneficial Roles
Every role is a valuable contribution. Enable your volunteers to leverage their skills to meet your organisation's needs – without compromising their interests and providing an opportunity to enhance their own skills.
Send Volunteers for Accredited Training programmes
Volunteers are an asset to SSAs, just like employees in any organisation. By providing them pathways for growth, volunteers will feel valued and motivated to contribute more to the cause. Invest in developing and training your volunteers.
Equip them with the right knowledge and skills, and develop existing volunteers by enhancing or rotating their roles in your agency.
Discover more about our volunteer management initiatives. Register here to be part of the NCSS Volunteer Management Community. Alternatively, reach out to us at firstname.lastname@example.org for any queries related to volunteer management.