Why Engage Volunteers?

Volunteers play a vital role in the realm of social service, acting as a bridge to the broader community. Through regular and sustainable contributions, Social Service Agencies (SSAs) harness the potential of volunteers to enhance manpower and elevate service delivery.

Sundac Volunteers

How to Better Manage Volunteers?

NCSS empowers SSAs to strengthen their capabilities and forge strategic partnerships for sustainable volunteerism. Elevate your volunteer management practices with these 5 key strategies:

Hire A Dedicated Volunteer Manager

Hire a dedicated Volunteer Manager

SSAs are highly encouraged to employ individuals with recommended skill sets and competencies listed under the Skills Future Framework for Social Service. You can refer to "How Does It Work?" section for Volunteer Manager's Skills Map, Training Programme, Skill and Competencies.

Enhanced Volunteer Manager Funding Scheme (EVMFS)

Launched on 19 August 2020, EVMFS is a 2-year manpower support funding scheme aiming to strengthen volunteer management capacity.

Though the 2020 application is closed, discover more about the Enhanced VMFS Scheme 2020 here and the 2019 pilot study here.


Create Both Flexible and Permanent Volunteering Schemes

Through structured volunteer frameworks, volunteers can align their commitments according to their schedules. This fosters a sense of responsibility within an organised environment. Ensure that the framework includes contingency plans, which is crucial for the continuity of services during a crisis.

Download the Volunteer Management Toolkit here.
Navigate the post COVID-19 landscape with the Volunteer Continuity Plan here.

Improve the volunteer experience

Improve the Volunteer Experience

Cultivating a good volunteer experience is key to building a pool of regular volunteers for your agency. Make it easier for your volunteers to commit regularly by providing bite-sized volunteer opportunities of about 1-2 hours per session, with well-defined roles, based on the volunteers' preferences and the needs of your agency. Think of the factors that would motivate you to continue volunteering with an agency. Acknowledge their contributions, be open to their feedback, support, and develop your volunteers.

Try out the Volunteer Engagement Tool (VET), developed by NCSS to help SSAs understand volunteer satisfaction and identify opportunities for improvement. This free tool saves you the hassle of designing, developing, and managing your own surveys.

01. Simply email the unique survey link to your volunteers.
02. Automatically receive an online dashboard with your results.
03. Track results over time.

Learn more about sustaining volunteer partnerships.
Sign up for your complimentary tool now!
Or, read up on our FAQs; if you have further questions about the VET.

Empower volunteers with beneficial roles

Empower Volunteers with Beneficial Roles

Every role is a valuable contribution. Enable your volunteers to leverage their skills to meet your organisation's needs – without compromising their interests and providing an opportunity to enhance their own skills.

Volunteering can be more meaningful when volunteers understand how they contribute to enhancing the quality of life for service users. Curate well-defined roles that are manageable for volunteers and meaningful to your service users.

Learn more about redesigning roles for your volunteers here (refer to pages 40-48).

Send volunteers for accredited training programmes

Send Volunteers for Accredited Training programmes

Volunteers are an asset to SSAs, just like employees in any organisation. By providing them pathways for growth, volunteers will feel valued and motivated to contribute more to the cause. Invest in developing and training your volunteers. Equip them with the right knowledge and skills, and develop existing volunteers by enhancing or rotating their roles in your agency.

Check out the complimentary E-learning courses for volunteers here.
Keen to find out more? Email us at volunteer_resource@ncss.gov.sg.


Join Our Volunteer Management Community!

Discover more about our volunteer management initiatives. Register here to be part of the NCSS Volunteer Management Community. Alternatively, reach out to us at volunteer_resource@ncss.gov.sg for any queries related to volunteer management.