Social Service Connect 2026

Note: This event is by invitation only. Invited participants will receive an email with registration details.

Event Highlights

Opening address

Keynote address: Leading transformation in Singapore’s social service sector

Breakout Sessions

Breakout 1 – Charting our path forward

Co-create the sector's next bound together

As NCSS refreshes the sector's strategic roadmap, we envision shifts and transformations across areas such as technology and talent, undergirded by trust.

Join like-minded peers to discuss how these forward shifts will strengthen your organisation and the sector.

Why join this collaborative effort:

• shape the sector's strategic roadmap alongside peers

• tackle challenges through peer learning

• translate these strategies into action within your organisation

Breakout 2 – Innovating for success: Redesigning services for an evolving landscape

Start your innovation journey today

As the social services landscape evolves rapidly, innovation is key to keeping services relevant, efficient, and effective. Drawing from the Families For Life Build For Families 2026, this session unpacks why service innovation is needed and the real benefits it brings.

Join fellow social service agency (SSA) leaders in an inspiring, forward-looking session to take your first practical steps in your innovation journey.

Why join this session:

• understand the need for service innovation in the social service sector

• discover the tangible benefits innovation brings to your work

• take your first steps toward innovating within your organisation

Breakout 3: The digital transformation journey - inspiration, implementation, and impact

Driving digital transformation through strong leadership and disciplined execution

Driving digital transformation requires bold, pragmatic leadership to identify problems, mobilise resources, and deliver effective solutions. Innovation alone is insufficient-real impact comes from disciplined execution.

Hear from a leader championing frugal innovation and practitioners who have contributed to developing and implementing a practical solution that is transforming how social service professionals work.

Why join this session:

• recognise that leadership is critical to digital transformation

• understand that innovation only delivers impact when effectively implemented

• discover the value of ops-tech personnel in accelerating transformation

Breakout 4 – Breaking silos: Why social-health collaboration matters most now

Today's complex health and social needs demand more than traditional service delivery models can offer - breaking down silos is critical to delivering positive service user experiences.

Join us for a panel conversation on care challenges and their real-world impact, followed by table discussions to co-create solutions together.

Why join this session:

• gain fresh perspectives on complex care challenges

• connect with peers facing similar issues

• co-create actionable strategies for your organisation