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National Council of Social Service

Transformation Sustainability Scheme

Explore funding for social service agencies in strengthening your organisational capabilities to improve service delivery.

Apply now
Last updated 20 November 2025

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Overview
Eligibility criteria
Key Performance Indicators
Grant quantum
How to apply
For more information
Team brainstorming with sticky notes and planning visuals. NCSS about transformation sustainability scheme tss.

Overview

The Transformation Sustainability Scheme (TSS) provides funding to social service agencies (SSA) for consultancy, digital projects, and project implementation support.

The scheme focuses on strengthening seven critical organisational health areas: Strategy & Leadership, Governance, People, Finances, Digitalisation, Communications & Partnerships, and User-Centric Services.

Note: Previously funded through the Tech-and-GO! scheme

Eligibility criteria

  • Open to NCSS members and MSF-funded agencies.

  • Agencies to have a valid Organisational Health Framework for Social Services (OHFSS) assessment.

  • For non pre-scoped solutions (Part A and B), agencies must complete organisational health diagnostics to receive funding.

Key Performance Indicators

Agencies are to commit to the outcomes approved as part of their TSS application. This may include:

  1. improving measurable organisational health domains outcomes, and/or

  2. related service delivery outcomes.

Grant quantum

Funding is available to SSAs across 3 components, at up to 80% co-funding:

Part A – Consultancy and Project implementation support

  • Funding of up to $250,000, capped at $200,000 for headcount support.

  • Example:

    • Engage consultants to conduct compensation and benefits review or develop and implement volunteer management framework.

    • Fund project headcount to lead transformation projects.

Part B - Bespoke digitalisation projects

  • Funding of up to $150,000.

  • Examples: Custom web portals for service delivery, AI chatbots for automated responses, or therapeutic robotics solutions.

Part C – Pre-scoped and green-laned solutions

  • Funding of up to $150,000 in total.

    • Up to $40,000 per solution or refer to specific Green Lane solutions' funding cap.

  • Examples: HR management systems, account management systems, event booking platforms, CRM systems, or API integrations.

  • Agencies may refer to the list of pre-scoped and green lane solutions, e.g. digital systems, cybersecurity data protection consultancy, for more information.

How to apply

Agencies may apply for the scheme via the OurSG Grants (OSG) portal.

The following documents are to be submitted for the respective stages:

Stages

Part A

Part B

Part C

Upon project approval

  • Signed vendor agreement

  • Proof of employment (for headcount support)

  • Signed vendor agreement

  • Signed vendor agreement

Upon project completion


For more information

For clarifications, please refer to the frequently asked questions, or contact us at sector_capability@ncss.gov.sg.