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Transformation Sustainability Scheme
Explore funding for social service agencies in strengthening your organisational capabilities to improve service delivery.
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Overview
The Transformation Sustainability Scheme (TSS) provides funding to social service agencies (SSA) for consultancy, digital projects, and project implementation support.
The scheme focuses on strengthening seven critical organisational health areas: Strategy & Leadership, Governance, People, Finances, Digitalisation, Communications & Partnerships, and User-Centric Services.
Eligibility criteria
Agencies to have a valid Organisational Health Framework for Social Services (OHFSS) assessment.
For non pre-scoped solutions, agencies must complete organisational health diagnostics to receive funding.
Key Performance Indicators
Agencies are to commit to the outcomes approved as part of their TSS application. This may include:
improving measurable organisational health domains outcomes, and/or
related service delivery outcomes.
Grant quantum
Funding is available to SSAs across 3 components:
Part A – Consultancy and Project implementation support
Up to $250,000 (including headcount support capped at $200,000 to implement digital and consultancy projects).
Part B - Bespoke digitalisation projects
Up to $150,000.
Part C – Pre-scoped and green-laned solutions
Up to $150,000 in total, at up to $40,000 per solution.
Pre-scoped and green-laned solutions for Part C
Pre-scoped Solutions
Choose from off-the-shelf fixed IT solution packages offered by pre-approved vendors*.
For the full list of supportable, pre-approved IT solutions, please refer to the GoBusiness Singapore website under 'Solutions for All Sectors'.
For Vendors interested in applying for pre-approval of digital solutions, please apply directly with the Infocomm Media Development Authority (IMDA).
*Infocomm Media Development Authority (IMDA) is currently the government agency that appoints vendors for pre-scoped IT solutions that are applicable to agencies.
NCSS is currently curating a pre-scoped listing for Donor Management Systems (DMS) and Volunteer Management Systems (VMS). Vendors interested in applying for pre-approval under NCSS can view the application instructions for more details.
Green Lane solutions
Explore IT solutions beyond pre-approved vendors. Agencies can select their preferred vendor to best meet their project needs. Only 1 quote required.
Green Lane Solutions are sector specific solutions which have been identified with proven impact and scalability. The types of Green Lane solutions are listed below.
These solutions have no pre-approved vendors, so your agency is encouraged to shortlist and assess your preferred vendor based on your needs, and in accordance with your internal procurement guidelines. Only 1 Quotation is required for Green Lane Solutions. Please use this Vendor quotation template to get a quote.
Cybersecurity and Data Protection (CSDP) Consultancy
Strengthen agency’s IT and data security with consultancy services, from audits and certifications to essential cyber hygiene and data protection programmes.
Please obtain quotations for desired services from service providers and/or assessment bodies listed in the table below:
Comparison of service types and quotation sources
Service Type | Quote from Service Provider | Quote from Certification/Assessment Body |
|---|---|---|
Cyber Essentials (CE) Mark | Quote from whitelisted service provider | Quote from appointed certification body |
Data Protection Essentials (DPE) Programme | Quote from whitelisted service provider | - |
Cyber Trust Mark (CTM) | Quote from any preferred service provider | Quote from appointed certification body |
Data Protection Trust Mark (DPTM) | Quote from appointed certification body | |
IT Audit | - |
Types of Green Lane solutions
Accounting system
Accounting Information System records and processes accounting transactions within functional modules such as accounts payable, accounts receivable, journal, general ledger, payroll, and trial balance.
Maximum fundable amount per unit: $8,000
AI Personal Productivity Solution
An AI-powered solution designed to boost operational efficiency by automating and streamlining routine tasks across document creation, communication, and research. Categories include:
Document & Content Creation: Leverages AI to create, edit, and enhance various types of content — turning initial ideas into well-structured, polished documents.
Communication Management: Supports day-to-day communications such as emails, meeting notes, and formal correspondence by drafting, organising, and managing them more efficiently.
Knowledge & Research: Uses AI to gather, analyse, and summarise information from multiple sources — delivering relevant insights quickly and concisely.
To qualify for funding, the selected AI solution (i.e. one solution) must meet the requirements of at least two out of the three categories above.
Maximum fundable amount: $30,000
Booking system
Booking System provides a self-service platform for external stakeholders to book appointments and/or facilities with the SSAs.
Maximum fundable amount per unit: $30,000
Case allocation system
The Case Allocation System supports SSAs in distributing client cases to Case Workers by taking into account the current caseloads, case types and competency levels. It makes a recommendation on the case distribution, which is then validated by the Supervisor. The system provides up-to-date information on SWs based on the SSA's requirement, for example number of cases on hand, experience/training and minimum/maximum case load (to be adjusted based on other commitments such as group work, community outreach or projects).
Maximum fundable amount per unit: $30,000
Case/client management solution
A system to record, monitor and analyse processing of clients’ cases. The system provides a complete view of client cases, ensures effective collaboration and enhances visibility and reporting.
Maximum fundable amount per unit: $30,000
Church management system
Church Management System supports the churches in digital management of their operations and services.
Maximum fundable amount per unit: $40,000
Community map app
The Community Map app uses an interactive map to allow SSAs to navigate, record observations and engagement with clients during outreach, access past recordings on the go and provide collated, comprehensive, and accurate data for planning and evaluation. During outreach and community work, the Case/Community Workers may tap on a certain location within the map and pin short notes (e.g. "vulnerable elderly"), observations, follow-ups needed, stories and resources in the community etc.
Maximum fundable amount per unit: $30,000
Competency management system
Competency Management System integrates leadership, technical, professional and clinical competencies across all HR and operational practices. It is designed to support SSAs on their competency and learning needs.
Maximum fundable amount per unit: $30,000
Data analytics solutions
Software or application that can develop and perform analytical processes such as visualisation
Maximum fundable amount: $6,000
Donor management solutions
A system with a database of donor information, tracks donations, communicates and maximises relationships with donors. The system provides a complete view of donor information, ensure effective collaboration and enhances visibility and reporting.
Maximum fundable amount per unit: $30,000
Event management system
Event Management System supports SSAs to organise events efficiently. Processes are streamlined with the available functions such as automation of pre & post-event emails, live updates of registration numbers, QR code functions for signing up and attendance tracking, survey forms and data reporting.
Maximum fundable amount per unit: $30,000
Human Resource Management System (HRMS)
Human Resources System is a form of Human Capital software that combines a number of systems and processes to ensure the easy management of human resources, business processes and data.
Maximum fundable amount per unit: $20,000
IRAS Donation API Integration Services
Professional services required for SSAs to integrate their Donation Management System (DMS) with IRAS' Donation API service for a convenient and more efficient way of submitting records to IRAS directly through the DMS. IRAS only validates that submissions made through the DMS can be accepted by IRAS. You may either ask your existing DMS vendor or view the list of DMS that supports the Donation API Service. Being in the list of DMS is not an endorsement by IRAS or NCSS. For SSAs which require a new DMS, please apply via Green Lane and request for the Donation API Service to be included as part of the DMS scope.
Maximum fundable amount per unit: $11,000
Learning management solutions
A learning and collaboration platform for delivery of digital content, administering courses, discussions and assessment.
Maximum fundable amount per unit: $17,000
Motorised upper & lower limbs pedal exerciser
The equipment facilitates strength exercises through passive movement of the upper and lower limbs and can assist therapists to objectively measure/monitor progress. Reduce documentation time and improve rehabilitation experience for clients and staff.
Maximum fundable amount per unit: $12,000
Online Board meeting solution
A platform that allows board meetings to be held virtually with the use of virtual meeting software and voting system.
Maximum fundable amount per unit: $6,000
Online survey solutions
A software to create online surveys for data collection, reporting and decision-making.
Maximum fundable amount per unit: $6,000
Portable interactive training device
Use of pressure activated mats to conduct physical and cognitive group social activities to enhance experience, encourage client compliance and motivation. Reduces staff time and effort in motivating clients for rehab.
Maximum fundable amount per unit: $6,630
Telepresence robot
A remote-controlled, wheeled device that has wireless internet connectivity. Provides video and audio capabilities. Commonly used to connect clients with their family and to observe/record classroom sessions remotely.
Maximum fundable amount per unit: $9,000
Volunteer management solutions
A system to store volunteer information, as well as recruit, schedule, manage and communicate with volunteers. The system provides a complete view of volunteer information, ensure effective collaboration and enhances visibility and reporting.
Maximum fundable amount per unit: $30,000
Walking rehabilitation equipment
All-in-one walking exercise machine that combines an adjustable staircase, inclined walking surface and full horizontal parallel bar. Reduce documentation time and improve rehabilitation experience for clients and staff.
Maximum fundable amount per unit: $30,000
How to apply
Agencies may apply for the scheme via the OurSG Grants (OSG) portal.
The following documents are to be submitted for the respective stages:
Stages | Part A | Part B | Part C |
|---|---|---|---|
Upon project approval |
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Upon project completion |
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For more information
For clarifications, please refer to the frequently asked questions, or contact us at sector_capability@ncss.gov.sg.
