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National Council of Social Service
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Innovation & digitalisation

Explore how NCSS supports social service agencies (SSAs) in advancing their digitalisation efforts to enhance client outcomes and streamline operations, driving greater impact across the sector.

Last updated 1 July 2025
A team reviewing work on a monitor, brainstorming in a collaborative setting. NCSS innovation and digitalisation.

Framework and guidebook

NCSS supports social service agencies (SSAs) in advancing their digitalisation efforts to enhance client outcomes and streamline operations, driving greater impact across the sector.

Woman presenting data from a tablet during a meeting. NCSS better data driven charities.

Better data-driven charities

Helping social service agencies become more data driven and achieve better client outcomes.

Two men collaborate on coding at a computer screen. NCSS cyber attack insight infographic.

Cyber attack infographics

Gain insights into different types of cyber-attacks and how to protect your organisation from them.

Man works on coding on a laptop and monitors. NCSS cybersecurity essentials social services.

Cybersecurity essentials for social services

Established baseline security standards for the social services and charities sector.

Close-up of hands using a tablet with a laptop in the backgroud. NCSS data management guide social service agencies.

Data management guide for social services [eBook]

Recommended practices for handling data in a data lifecycle approach.

Two women smiling as they work together on a project. NCSS data protection advisory guidelines.

Data protection advisory guidelines

Guidelines for the social service sector and volunteers with regards to the collection, use and disclosure of personal data.

Smiling woman in a blue top presenting tablet data during a meeting. NCSS service delivery toolkit.

Service delivery technology toolkit [PDF. 12.3 MB]

Best practices for adopting technology in adult disability services to better serve clients.

Three colleagues smiling and high-fiving in a bright office setting. NCSS social services digitalisation playbook.

Social Services Digitalisation Playbook (SSDP)

Systematic guidance for social service agencies to accelerate their digitalisation depending on needs and readiness.

A group of working adults discussing digital strategy based on data-driven research.

Social Service Sector Digital Strategy

The framework guides the digital transformation of social service agencies towards the IDEAL digital vision.

Close-up of two individuals in a discussion with documents and a laptop. NCSS tech and go consultancy guides.

Tech-and-GO! consultancy guides

Toolkits and guides developed by NCSS-appointed consultants to support your organisation.

Two people watching a virtual presentation on a laptop and taking notes. NCSS tech and go tech demos.

Tech-and-GO! Tech demos

Explore our TechUP series webinars and demos.

A woman presenting on a board with sticky notes and papers. NCSS ThunderQuote white papers.

ThunderQuote (white papers)

A series of valuable insights and guidance to empower nonprofit organisations.

A group of diverse hands stacked together in unity. NCSS vms sir.

Volunteer Management System - Selection and Implementation Roadmap

Guidance for social service agencies as they select and implement a suitable volunteer management system.