Social Service Sector Digital Strategy
The framework guides the digital transformation of social service agencies towards the IDEAL digital vision.
Last updated 4 December 2025
Overview
The strategy is developed to guide social service agencies (SSAs) towards the IDEAL sector digital vision in a concerted and systematic manner. It outlines the technology to adopt to improve efficiency, digital skills to uplift digital competency, and guidelines in securing data to facilitate data exchange.
SSAs may refer to the Social Services Digitalisation Playbook (SSDP) as a complementary resource to guide their digitalisation journey.
The IDEAL sector digital vision
Strategic pillars
Holistic support to strengthen SSA's capabilities
Social Service Digitalisation Playbook
Systematic guidance for social service agencies to accelerate their digitalisation depending on needs and readiness.
Organisational Health Framework for Social Services
Complete the self-assessment and identify your organisation's strengths and areas for development.
Transformation Sustainability Scheme
Tap onto the funding to support your agency's development in organisational capability areas and Tech-and-GO! programmes.