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National Council of Social Service
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Social Service Sector Digital Strategy

The framework guides the digital transformation of social service agencies towards the IDEAL digital vision.

Last updated 1 July 2025
A group of working adults discussing digital strategy based on data-driven research

Overview

The IDEAL sector digital vision

The IDEAL sector digital vision - where the sector is innovative, data-powered, efficient, accessible, and linked.

Strategic pillars

Strategic pillars for the Social Service Sector Digital Strategy

Holistic support to strengthen SSA's capabilities