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National Council of Social Service
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Volunteer management

Volunteer managers empower communities by maximising volunteer strengths. Explore our resources and join us to enhance your volunteer management skills.

Last updated 25 April 2025
A man in wheelchair having a discussion with a lady. NCSS volunteer management resources.

Overview

Organisational Development

Volunteer management toolkit 2.0
Volunteer Management Maturity Matrix (VMM Matrix)
Volunteer development guide
Skills-based volunteerism toolkit for organisational development
Volunteer Management System – Selection and Implementation Roadmap (VMS-SIR)
Volunteer Role Redesign (VRR) guide
Volunteer Continuity Planning (VCP) guide
Transforming the volunteer experience in the social service sector

Corporate Volunteerism

Corporate volunteerism guide
Project V Pilot insights report

Volunteer Management Capability Development

Learning & Development Roadmap (LDR) for Volunteer Management Practitioners
101 ideas to enhance volunteers' experience

Research & Impact Measurement

Volunteer impact measurement kit
Driving social impact through volunteers
Driving change through dedicated volunteer managers
NCSS social service sector survey on volunteer management
Volunteer management Impact Report - Our Journey Together
Volunteer management insights infographic
Measuring volunteers' satisfaction