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National Council of Social Service

Digital Skills Training

Empower your workforce with essential digital skills for a successful digital transformation journey.

Last updated 20 April 2026

Overview

Empower your team to thrive in a digital future. By developing role-specific digital capabilities, your team can drive innovation and leverage on digital solutions to serve our service users in an increasingly tech-enabled world. Digital transformation changes require digital champions so begin by providing them with the necessary resources.

Check out the digital skills roadmap in the Social Services Digitalisation Playbook (opens in new tab) and upskill your staff with the appropriate level of digital skills according to the roles they perform

Explore the SkillsFuture website (opens in new tab) for a wide selection of relevant training courses.


Role

Digital Skills

Foundational skills for everyone

  • Basic cyber hygiene - Protect digital information and assets, such as utilising a strong password.

  • Data literacy - Read and interpret different structured and unstructured data types.

  • Digital communication - Use conferencing and messaging platforms for communications

  • Digital compliance - Observe online regulations, respect copyright and safeguard data.

  • Online research - Leverage the Internet and digital databases to gather and validate information/ideas.

  • Proficiency in office tools - Use office applications such as word processors spreadsheets and slide tools.

Specialised skills for specific functions

  • Data analytics - Process, analyse and visualise data to drive insights.

  • Governance & compliance - Set policies and standards for digital operations ensuring adherence to regulations.

  • IT operations & user support - Maintain functionality of digital systems and address users’ technical issues.

  • Marketing & engagement - Utilise digital channels effectively to engage stakeholders.

  • Project management - Oversee project planning and execution, ensuring deadlines and objectives are met.

  • Strategy & business management - Develop digital strategies, evaluate the portfolio of initiatives and refine inefficient processes.

Advanced skills for technology functions

  • Data science - Analyse large complex datasets with statistical techniques and tools.

  • Development & implementation - Develop, test, and roll out digital solutions.

  • Tech design & architecture - Design enterprise architecture and systems to ensure that they tie with broader strategic goals.

Digital courses for social service

Unlock the potential of data and AI to revolutionise the way your agency provides community service. To many, navigating the lingo and knowledge on all things data, data science, AI, machine learning can be daunting. A complimentary Data and AI Literacy ePrimer is provided by NCSS for SSAs to assist all employees in laying a solid digital foundation. Equip your team with the critical fundamental concepts and be ready for a data-powered and AI-driven future.

Explore available courses

Explore our wide range of courses designed to enhance your skills and impact in the social service sector. Browse all available courses (opens in new tab) and take the next step in your professional development.