NCSS Management Profiles

Chief Executive Officer

Ms Tan Li San, Chief Executive Officer, NCSS
Ms Tan Li San, PPA(P)
Chief Executive Officer
Ms Tan Li San joined NCSS as CEO (Designate) on 6 January 2020, and formally took over as CEO on 1 June 2020.

She has held various public service positions during her career, including roles in the Ministry of Communications and Information, Ministry of Manpower, Infocomm Development Authority of Singapore, Ministry of the Environment and Water Resources, Ministry of Finance, Public Service Division, and the Civil Service College.

Her experience in the social service sector included serving on the boards of Beyond Social Services, and the Movement for the Intellectually Disabled of Singapore (MINDS). She currently sits on the Boards of SG Enable, Charity Council, National Volunteer & Philanthropy Centre (NVPC) and raiSE.

She graduated from Cornell University, USA with a degree in Electrical Engineering, and obtained her Masters in Electrical Engineering and Masters of Science in Management from Stanford University, USA. She was conferred the Public Administration Medal (Silver) in 2020.

Deputy Chief Executive Officer

Dr Fermin Diez, Deputy Chief Executive Officer, NCSS
Dr Fermin Diez
Deputy Chief Executive Officer
Group Director, Sector Capability & Transformation Group
Dr Fermin Diez joined NCSS on 21 April 2014 as Deputy CEO and Group Director, Human Capital & Organisation Development. He has 40 years of experience in Human Resources (HR), which includes consulting, corporate and academic roles in 40 countries in all continents.

Fermin has worked in global companies like Deloitte, Towers Watson, PepsiCo, Freescale Semiconductor and was a Senior Partner at Mercer immediately before joining NCSS. As a consultant, he has advised major multinationals, large local companies and public sector organisations at the board and C-suite levels on issues related to strategy, organisation structure, talent management and rewards. Fermin currently sits on the board of the Institute for Human Resource Professionals where he chairs the assessment committee and is Dean of HR Studies. He was formerly a member of the Jurong Health System Board of Directors and HR Committee, and of the HR committee of the National University Health Services Group.

Fermin has co-authored three books on Strategic Human Resources and serves as adjunct faculty at both Nanyang Technological University and Singapore Management University.

Deputy Chief Executive Officer

Ms Seah Yang Hee, Deputy Chief Executive Officer, NCSS
Ms Seah Yang Hee
Deputy Chief Executive Officer
Group Director, Service Planning and Funding

Ms Seah Yang Hee was seconded to NCSS as Deputy CEO and Group Director of Service Planning and Funding Group on 1 April 2020 from the Early Childhood Development Agency (ECDA).

She is no stranger to NCSS, having been seconded to NCSS from July 2012 to June 2013 as Director of Family Service Centres (FSC).  She started her career with MSF in 1995 and has assumed roles in the Corporate Planning, Elderly Development, Rehabilitation and Protection and ComCare & Social Support. In 2016, she was posted to ECDA where she held the positions of Director/Child Development and Director/Policy & Sector Funding 2 where she worked on preschool sector funding schemes and KidSTART, a programme for low-income and vulnerable young children to enable them to have a good start in life.

Yang Hee graduated from NUS with a Bachelor of Science with Honours (2nd Upper) in Biochemistry in 1995 and from the University of Toronto, Canada, with a Master of Arts in Sociology in 2001.

Senior Consultant

Ms Tina Hung, Senior Consultant, NCSS
Ms Tina Hung, PPA(P)
Senior Consultant, CEO Office

Ms Tina Hung was appointed on 1 April 2020 to a new role as Senior Consultant in NCSS. She hopes to add value by developing leaders, forging better solutions, and co-creating person-centered, holistic and user empowered initiatives to meet emerging needs.

Tina joined NCSS on 17 April 1995 and has held various portfolios overseeing Service Planning & Development, Fund Allocation, HR and Family Service Centres before being appointed Deputy CEO of NCSS on 1 June 2007. Tina has been appointed to inter-ministry committees to conduct policy reviews, develop masterplans and coordinate national efforts to address social problems. She currently serves on the Boards of NUHS Fund, Woodbridge Hospital Charity Fund, Resilience Collective and the Special Needs Trust Company.

Tina holds a double Masters in Public Administration and Social Work. She was awarded the Public Administration Medal (Silver), the Pioneer Social Worker Award (2016), and the Ann Wee Social Work Alumni Award (2020).

Group Director, Philanthropy & Engagement

Ms Charmaine Leung, Group Director, Fund-raising & Engagement, NCSS
Ms Charmaine Leung
Group Director, Philanthropy & Engagement
Managing Director, Community Chest
Ms Charmaine Leung joined NCSS on 1 July 2018 as Group Director of Philanthropy & Engagement Group and Managing Director of Community Chest. She has over two decades of experience in strategic marketing, business intelligence, consumer insights, and brand management in multi-national and regional organisations across Asia Pacific. Prior to joining NCSS, Charmaine had spent 11 years in Pernod Ricard in Hong Kong and Singapore in senior marketing and strategic planning roles. Before Pernod Ricard, she was a market research manager in Acorn Marketing & Research Consultants in Hong Kong and worked in Raffles Hotel Singapore in public relations and the Jubilee Hall. In 2014, she made a career switch and became an independent consultant providing business and marketing solutions and has since spent her time volunteering and supporting seniors, low income families, and ex-offenders recovering from addictions.

Fluent in English, Chinese and Cantonese, Charmaine has a Bachelor of Arts from National University of Singapore, Executive Education in Leadership & Strategy from INSEAD and a Master of Counselling from Monash University.

Director, Service Strategy & Innovation and Director, Capability Funding

Ms Elaine Loo, Director, Membership & Strategy Implementation, NCSS
Ms Elaine Loo
Director, Service Strategy & Innovation and Director, Capability Funding
Ms Elaine Loo is seconded to the NCSS as Director, Membership and Strategy Implementation of the Sector Strategy Group which took effect on 1 September 2018. In this role, she oversees the recruitment of new member agencies, maintain member relationships and support membership resources given to about 500 member agencies.

Elaine joined the Ministry (which was then called the Ministry of Community Development) as a Probation Officer in 1994. Since then she had several job postings in her career which include areas such as residential rehabilitation, family and child welfare, policy planning, capability building and programme development. From 1 August 2016, she was appointed as Director of Central Youth Guidance Office, an inter-Ministry Office that maintains an overview of the entire youth offending spectrum across agency boundaries, identify service and intervention gaps, while focusing on upstream efforts. She is currently a member of the Social Work Accreditation and Advisory Board as well as the National Council Against Drug Abuse.

Elaine graduated from NUS with a Bachelor in Social Sciences (Social Work) degree. She took up further studies in 2014 and graduated with a Masters in Social Work from the George Warren Brown School of Social Work, Washington State, USA.

Director, Services

Sim Hui Ting
Ms Sim Hui Ting
Director, Services
Ms Sim Hui Ting joined NCSS on 6 June 2022 as the Director/Services, Service Planning & Funding Group. She oversee the area of service planning and sector development, help strengthen processes and foster strong collaboration and partnership with the social service sector leaders to provide quality services to the vulnerable groups. Hui Ting has strong leadership experience in charity governance and regulation, deep knowledge of the charity sector, as well as broad public sector experience. She was previously the Deputy Commissioner of Charities, Charities Unit in Ministry of Culture, Community & Youth (MCCY), supporting the Commissioner of Charities in regulating and developing the charity sector to be a well-governed and thriving sector. During her time in MCCY, she oversaw the policy, regulatory and administrative functions in the Charities Unit and led the secretariat for the Charity Council to promote and facilitate the adoption of good governance standards in the sector. She has strong passion for direct work with the social service sector and has been volunteering in her personal capacity with social service agencies.

Director, Membership

Ms Lorriane Chue, Director, Membership, NCSS
Ms Lorriane Chue
Director, Membership
Ms Lorriane Chue was appointed as Director, Membership on 1 July 2021 to oversee the recruitment of new member agencies, expansion of membership resources and development of relationships with almost 500 member agencies. Since joining NCSS in 2010, she has led various teams to engage member agencies in implementing productivity improvement initiatives, Personal Data and Protection Act, and also partnered corporates and foundations to raise funds for President’s Challenge and Community Chest.

Prior to a mid-career switch to the public and social service sector, Lorriane has over a decade of experience in the private sector leading project teams to strategically transform customer service operations globally.

Lorriane holds a Bachelor of Business Administration degree from National University of Singapore and a Master of Public Affairs degree from University of California, Berkeley, USA.

Director, Philanthropic Partnership & Engagement, Community Chest

Ms Rae Lee, Director, Strategy, Business Development & Communications, Community Chest, NCSS
Ms Rae Lee
Director, Philanthropic Partnership & Engagement, Community Chest
Ms Rae Lee joined NCSS on 29 April 2002 and has more than 15 years of experience in the social service sector, spanning fund allocation, service planning and development, to research and advocacy. She was appointed to lead strategy planning, operational-technology integration, branding and communications for Community Chest on 1 May 2016. In her current appointment as Director, Philanthropic Partnership and Engagement, Rae oversees business development, donor engagement and stewardship under Community Chest and President’s Challenge. She is a member of the National Youth Fund Advisory Committee and Silent Heroes Award Advisory Board.


Rae holds an Honours degree in Economics from the National University of Singapore.

Director, Volunteer Resource Optimisation

Ms Priscilla Gan, Director, Volunteer Resource Optimisation, NCSS
Ms Priscilla Gan
Director, Volunteer Resource Optimisation
Ms Priscilla Gan joined NCSS on 13 March 2017 as Director of Relations and Engagement, Community Chest and President’s Challenge after having spent 17 years in the banking industry. Priscilla moved on within NCSS to head the Volunteer Resource Optimisation team to build the capabilities and enhance the capacity of SSAs on volunteer management on 9 October 2020.

Prior to joining NCSS, Priscilla was Director of the North Asia market in Citibank, managing assets of her clients from China, Taiwan and Hong Kong for six years before taking on the role of Vice President, Strategic Alliance where she oversaw the acquisition and growth strategy for key markets such as China, India and the Philippines. In 2016, she concurrently helmed the role of CitiClub (Citi’s Sports & Recreation Club) President overseeing employee engagement and CSR-related activities for close to 10,000 Citi employees.

Priscilla also served as Chairperson for Silent Heroes Committee by Civilians Association of Singapore in FY20, to uncover more ordinary people doing extraordinary acts.

She graduated from Nanyang Technological University, with a degree in Business Studies specialising in Marketing.

Director and Senior Principal Clinical & Forensic Psychologist, Translational Social Research Division concurrent Director, Strategic Planning Office

Dr Chu Chi Meng, Director and Senior Principal Clinical and Forensic Psychologist, Translational Social Research Division, NCSS
Dr Chu Chi Meng
Director and Senior Principal & Forensic Psychologist, Translational Social Research Division
concurrent Director, Strategic Planning Office
Dr Chu Chi Meng joined NCSS as the Director, and Senior Principal Clinical and Forensic Psychologist at the Translational Social Research Division concurrent Director, Strategic Planning Office on 1 February 2020. He is concurrently the Director (Special Projects) at the Policy Research Office, Ministry of the Social and Family Development (MSF), and an Adjunct Associate Professor with the Department of Psychology at the National University of Singapore.

Previously, Chi Meng had stints in MSF relating the delivery and development of forensic mental health services, research and evaluation, as well as policy development for the youth-at-risk sector. He is a registered psychologist and supervisor in Singapore and Australia. He is also a Chartered Psychologist, Chartered Scientist, and Associate Fellow with the British Psychological Society.

Chi Meng holds a Bachelor of Social Science (Psychology)(Honours) degree from NUS and a Doctor of Clinical Psychology (Forensic Specialisation) degree from Monash University. He was awarded the Commendation Medal in 2016.

Director, Sector Digitalisation & Transformation

Mr Bruce Liew, Director, Sector Digitalisation & Transformation, NCSS
Mr Bruce Liew
Director, Sector Digitalisation & Transformation
Mr Bruce Liew was appointed to his current role as Director of Sector Digitalisation Programme Office on 1 September 2020. To help SSAs in their digital transformation, the Sector Digitalisation Programme Office was set up in 2020 to develop digital capabilities and to facilitate technology adoption in the sector. Besides enabling SSAs to leverage on technology, the office leads the sector in re-imagining and experimenting with service delivery on digital platforms.

Bruce joined NCSS in 2009, initially heading Donor Management, followed by Relations & Engagement, and finally heading Development & Communications – covering the full spectrum of work in Community Chest before becoming Deputy Managing Director and subsequently Director, Strategies and Operations in the Philanthropy and Engagement Group. He became Director, Knowledge & Risk Management and Info-Comm Systems in 2016 and was re-designated as Director, Corporate Services in 2017 to take on the additional portfolio of Administration.

Prior to NCSS, he spent more than a decade launching and developing digital businesses in a Silicon Valley start-up and various multinational companies.

Director, Sector Manpower - Strategy & Leadership

Mr Anjan Ghosh, Director, Sector Manpower - Strategy & Leadership, NCSS
Mr Anjan Ghosh
Director, Sector Manpower - Strategy & Leadership

Mr Anjan Ghosh was appointed as the Director to oversee the Sector Manpower and Organisation Development for Social Service Agencies on 1 April 2018. He has more than 25 years of experience in various social service areas, including direct practice at social service agencies, planning work in NCSS in areas related to social service strategy, service management & member relations and service planning. He also worked in areas of international philanthropy for three years at Temasek Foundation.

Anjan holds an Honours degree in Occupational Therapy and a Masters in Health Sciences Management. He is currently a Committee member of the Industry Advisory Committee for the Health Sciences Cluster of Singapore Institute of Technology, and member of the Social Work Advisory Panel, Singapore University of Social Sciences.

Director, Social Service Institute

LeeWeeChee
Mr Lee Wee Chee
Director, Social Service Institute
Wee Chee has more than 20 years of experience in the education and training sector. He was previously a Director at Institute for Adult Learning, driving programmes and initiatives to develop and raise the capabilities of continuing education and training professionals, through the exploration and use of innovative pedagogies and learning technologies to enhance adult learning. A lifelong learning advocate, Wee Chee has been an educator throughout his entire professional career, deeply involved in supporting MOE and SkillsFuture Singapore's missions. 

Wee Chee holds a Master in Training and Development from Griffith University, a Post-graduate Diploma in Education from National Institute of Education, and a Bachelor of Arts (Merit) from the National University of Singapore.

Director, Funding, Outcomes & Standards

Ms Belinda Tan, Director, Funding, Outcomes & Standards, NCSS
Ms Belinda Tan
Director, Funding, Outcomes & Standards
Ms Belinda Tan was appointed as Director-designate, Fund Allocation in March 2018, and as Director on 1 April 2018. On 1 July 2020, the Fund Allocation team has expanded and is now the Funding, Outcomes and Standards team. This is to put emphasis on the use of funding as a lever to drive good services standards and outcomes in the sector.

Belinda joined NCSS on 30 September 2002 and has held various portfolios in Community Chest, Service Planning and Development, and Corporate Communications before her appointment as Director, Social Service Training Institute (SSTI) in 2011. She has been instrumental in transforming SSTI into a centre of learning and capability building for practitioners. Under her leadership, SSTI has been appointed the Continuing Education and Training Centre for the social service sector by the Workforce Development Agency. SSTI was re-branded as the Social Service Institute in 2013 as a one-stop social service learning hub. Belinda joined the Sun Ray scheme in July 2015 and was posted to Montfort Care as Group Director, Shared Services and General Manager of YAH!

She holds a Bachelor of Arts from the National University of Singapore and a Master of Health Science (Gerontology) from the University of Sydney. She has over 19 years of experience in the social service sector.

Group Director, Corporate Development & Communications

Mr Yong Fook Chyi, Group Director, Corporate Development & Communications, NCSS
Mr Yong Fook Chyi
Group Director (Designate), Corporate Development & Communications
Mr Yong Fook Chyi joined NCSS on 11 Jul 2022 as Group Director, Corporate Development and Communications. Fook Chyi has served in three different public agencies with an accumulated experience of 25 years. Prior to joining NCSS, Fook Chyi was Senior Director, Corporate Services/Board Secretary, as well as Project Director of Masterplanning Project Office in Tote Board. Fook Chyi is experienced in the design, formulation and implementation of organisation strategies relating to corporate development, corporate governance, innovation and digital transformation to support Public Service Transformation. He has a good appreciation of the philanthropy and grantmaking landscape, including the challenges and priorities in the wide-ranging sectors of arts and culture, community development, education, health, social service and sports. In addition, Fook Chyi is also experienced in large scale project management as part of a multi-agency team tasked to formulate a compelling plan to reposition the Singapore Turf Club as a recreational centre in the North Corridor for residents and visitors. Fook Chyi’s professional passion is to help and facilitate organisations to build and deepen a culture of sustained high performance, focusing on the strengths, diversity and creativity of the employees.

Fook Chyi has a Bachelor of Social Science (Hons) and a Master of Science (Asia Pacific Human Resource Management) from the National University of Singapore. He has completed the NTU-Berkeley Advanced Management Programme. As part of his professional development, he has also achieved the Advanced Certificate in Learning and Performance with the Institute of Adult Learning – Singapore University of Social Sciences.

Director, Communications & Marketing

Ms Pearlyn Tseng, Director, Communications & Marketing, NCSS
Ms Pearlyn Tseng
Director, Communications & Marketing
Ms Pearlyn Tseng joined NCSS on 2 February 2015 and currently leads the team in the areas of strategic and marketing communications, branding and digital communications. She has over 20 years of experience across private, public and non-profit sectors, including stints at Mediacorp and PSA Corporation. As part of her role at NCSS, she initiated public education initiatives, such as the Beyond the Label movement to address stigma towards persons with mental health conditions. In 2020, she took on an additional role at the Ministry of Social and Family Development, overseeing the Marketing Communications and Engagement teams and led publicity efforts for the Celebrating SG Women movement. Prior to joining NCSS, she was at the Health Promotion Board and worked on public health campaigns and built industry partnerships.

Pearlyn holds a Bachelor of Arts from NUS and a Master of Mass Communication from the Wee Kim Wee School of Communication and Information (WKWSCI), NTU. She also completed the Communications for Public Policy Delivery Executive Programme at the Lee Kuan Yew School of Public Policy, NUS. She was awarded the WKWSCI Impact Award in 2019 and conferred the Nanyang Alumni Achievement award by NTU in 2020. 

Director, Finance

Ms Jestine Choo, Director, Finance, NCSS
Ms Jestine Choo
Director, Finance
Ms Jestine Choo joined NCSS on 1 February 2020 as Director, Finance. She has spent the past 20 years in Civil Service, working in various Ministries like Ministry of Manpower, Ministry of Community Development, Youth and Sports and Ministry of Social and Family Development. She joined the Sports Division in Ministry of Community Development, Youth and Sports in September 2005 and worked closely with then Singapore Sports Council to develop a vibrant sports sector. In March 2008, Jestine was then posted to the Organising Committee for the inaugural Singapore Youth Olympic Games as Head, Budget Planning and Control. Upon the successful conclusion of the Singapore Youth Olympic Games in 2011, she joined the Finance and Facilities Division in Ministry of Social and Family Development and held the position of Deputy Director in the same division in prior to joining NCSS in 2020.

Jestine holds a Bachelor degree in Business Studies from the Nanyang Technological University.

Director, People & Culture

Ms Joyce Lek, Director, Human Resources & Organisation Development, NCSS
Ms Joyce Lek
Director, People & Culture

Joyce Lek was appointed to her current role as Director of People & Culture in Jan 2022. A seasoned HR leader with close to 20 years of experience in the Public Service, Joyce has experience in the full spectrum of HR and specialises in Employee Experience, Talent Management, Leadership Development, Business Partnering, HR Transformation and Organisation Development. On top of her deep knowledge in HR, Joyce is also experienced in managing large scale events such as World Cities Summit (2008) and Speakers/VIP management.

 

Joyce joined NCSS in October 2016. In her initial 5 years, she had led the Strategic Leadership team in managing a number of social service sector leadership schemes which include the rebranding of the Sun Ray scheme, pioneering the flagship 40-Under-40 young leaders programme and developing the sector Board capability building strategy. Under her leadership, the team attained the SHRI Award in Talent Management category in 2021.

 

Prior to joining NCSS, Joyce held various appointments at the Agri-Food and Veterinary Authority of Singapore (AVA), Ministry of National Development (MND), Singapore Customs and Agency for Science, Technology and Research (A*STAR). Joyce graduated from NUS with a Bachelor of Science in Statistics in 2001.


Chief Information Officer

Ms Daphne Koh, Chief Information Officer, NCSS
Ms Daphne Koh
Chief Information Officer
Ms Daphne Koh joined NCSS full time on 1 August 2019 as the Chief Information Officer. Seconded from Government Technology Agency (GovTech), Daphne heads the Info-Communication System (ICS) Team to drive the strategic ICT plans and digital transformation. Prior to her secondment with NCSS, Daphne was the Deputy Director with Ministry of Social and Family Development (MSF) Social Service Social Service ICT Programme (SSICT) Office.

Daphne brings with her a strong background in the public sector having held several ICT appointments in Ministry of Transport (MOT) / Public Transport Council (PTC), Ministry of Foreign Affairs (MFA) and Ministry of Community Development, Youth and Sports (MCYS).

She holds a Bachelor Degree from Nanyang Technological University, and a Master of Technology from National University of Singapore.

Director, Workplace Development

Dr Andrew HB Lim, Director, Workplace Development, NCSS
Dr Andrew Lim
Director, Workplace Development
Dr Andrew Lim joined NCSS on 1 March 2017 and assume the role of Director of Workplace Development on 1 September 2020. Before that, he was Director of Volunteer Resource Optimisation until 8 October 2020.

Prior to joining NCSS, Andrew co-founded BuzzCity Pte Ltd, a global mobile internet advertising network spun-off from A*Star in 1999, until its acquisition in late 2016. With more than 20 years of entrepreneurial experiences in industries spanning from marine, civil construction, property management and IT, Andrew has experience in regional business development, corporate operations, capital fundraising and business strategy formulation.

Andrew holds a Diploma in Electrical Engineering from Ngee Ann Polytechnic, a Bachelor Degree (Honours) in Business Administration from the University of Bolton, and obtained both a MBA and Doctorate of Business Administration from the University of South Australia. Andrew also volunteer his time in various capacities with the grassroots organisations.

Head, Internal Audit

Ms Tan Suan Ee, Head, Internal Audit, NCSS
Ms Tan Suan Ee
Head, Internal Audit
Ms Tan Suan Ee joined the Accountant-General’s Department in 1999. She has 22 years of experience leading internal audit units to provide governance, risk management and assurance services in government departments, Statutory Boards and Ministries. Suan Ee is currently with the Ministry of Social and Family Development and NCSS as the Head of Internal Audit Unit since 1 November 2018.

Suan Ee graduated with a Bachelor of Accountancy degree from the Nanyang Technological University and is a Certified Internal Auditor, received a Certification in Risk Management Assurance and a Chartered Accountant of Singapore. She is the Vice President of the Institute of Internal Auditors (Singapore Chapter).