Year Published 2020
Each SSA has a similar goal, to bring high-quality care to clients/residents. In order to do so, staff members spend a fair amount of time collecting data, completing forms and generating reports for accountability to funders, governance, and knowledge management.
As SSAs gear up to be digital-ready, SSAs can consider Robotics Process Automation (RPA) technology. It is a software robot that mimics human interactions to automate voluminous, repetitive, rules-based processes that work with structured digital data. Some examples include moving files and folders, copying and pasting data, performing data analysis, filling forms, extracting and processing information from websites, reading PDFs, and more.
This Bot requires little human intervention and increases compliance to required standards (bots do not make mistakes, never gets tired, and never takes shortcuts!). By leaving repetitive work to the Bots, staff have more time to focus on higher-value work and work fewer hours.