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Welcome to NCSS e-services


Listed below are the available services with the relevant links. Please read the instruction before you apply on any of the e-services.

For all other training and career related services, please visit the Social Service Institute website.



icon NCSS e-services

  Name of e-services

  Description

  NCSS e-Services

  The system is to primarily support the following:

  • View and update agency profile, programmes and contact information
  • Access resource materials such as NCSS Funding Manual and manpower resources & guides
  • Apply for benefit schemes and other nominations
  • Apply for funding through a link to the Fund Application System

 

icon Benefit Schemes

Name of e-service

Description

Estimated time to complete  form

   Fund-
   Raising Permits

 

   Under the House-to-House and Street Collections Act, all public fund-raising activities that
   involve house-to-house and street collections must be licensed by the Police or by NCSS.

   20 minutes

   COE Exemptions

   The Land Transport Authority's Certificate of Entitlement (COE) Exemption Scheme allows
   eligible social service agencies to be exempted from payment of the COE for vehicles
   that are used to transport elderly or disabled beneficiaries of their services/programmes.

   20 minutes

   COMPASS Fee
   Concession

   NCSS member agencies can receive 50% off on music copyright fees payable to the
   Composers and Authors Society of Singapore Ltd (COMPASS).  These fees are to be paid
   when musical works controlled by COMPASS are played or broadcast at any event.

   10 minutes

   Singtel
   Sponsorship

   SingTel has partnered with NCSS to subsidise selected telecommunication costs for social
   service agencies through the SingTel Sponsorship Scheme. This scheme covers
   telecommunication lines and broadband plans from SingTel and SingNet.

   10 minutes

   Flag Day Ballot

   Flag Day slots are allocated through an annual exercise starting with registration in June/July,
   online selection of preferred dates in August and finally a balloting exercise in September.

   20 minutes

   Community and
   Sports Facilities
   Premises

   The Urban Redevelopment Authority’s (URA) Community and Sports Facilities Scheme (CSFS)
   aims to facilitate the integration of community facilities with commercial developments such
   as shopping malls. Under this scheme, landlords are granted additional Gross Floor Area
   (GFA) for premises that are largely used for community outreach including social services
   such as disability, family and eldercare services.

   10 minutes
 

 

icon Social Service Institute Course Registration

Name of
e-services

Description

Information Needed

Estimated submission and/or processing time

Guides/FAQ

  Training
  Provider
  Application		  The VCF
  Management System
  (VCFMS) is an online
  application system
  for VCF Local
  Training funding.

  For social service agencies
  applying for non-preapproved courses

  • Course brochure

  For training providers applying for
  preapproval of courses

  • Course content/write-up
  • Training roadmap
  • Trainers’ CVs
  • Research evidence

  *Note: All attachments should be
  within a size of 5MB

  Applicant may take
  30 to 60 minutes to
  complete the
  application form if all
  the required supporting
  document(s) are in place.
  Terms and Conditions of
  the applications will
  differ according to
  the types of application.

  For more information,
  please contact Ms Leong
  Mei Chin at 6211 3051 or
  email at
  leong_mei_chin@ncss.gov.sg

 

icon Enhanced Programme Evaluation System (EPES)

Name of
e-service

Description

Information Needed

Guides/FAQ

Enhanced Programme Evaluation System

The Enhanced Performance Evaluation System (EPES) is a web-based system that facilitates submission by social service agencies on outputs, outcomes and client milestone indicators.

Users would need to have a CorpPass account and an EPES account.

To Register for CorpPass account: Please liaise with your agency’s Admin or IT team. 

To Register for EPES account: Please liaise with your agency’s EPES SuperUser.

Thereafter, please login with your CorpPass account to access EPES. You may refer to pages 10-13 of the User Guide in the next column for more details.

 

 

Need Help?

Click Here for the EPES User Guide and share with your colleagues.

For System Issues and Queries:

Please email to ncss_support@ncss.gov.sg with a screenshot of the error message you see, so that we can better assist you.
 
For more details on EPES, please refer to the EPES webpage.


 

 

icon Event Registration

Name of e-services

Information Needed

Estimated submission and/or processing time

  Event Registration

  Please have the following information ready when
  submitting the registration:

  1. Name of Agency
  2. Name, Designation and Contact Details of Participant(s)
  3. ID Type and Number of Participant(s) (where required)
  4. Name, Designation and Contact Details of Contact Person (if the participant is different from the contact person)
  The form will take approximately 10
  minutes to complete.

 

icon Fund Application System

Name of
e-services

Description

Information Needed

Estimated submission and/or processing time

  Fund
  Application
  System		  Fund Application System (FAS)
  is the online application system
  to apply for funding,
  i.e. ToteBoard Social Service
  Fund (TBSSF), VWO-Charities
  Capability Fund (VCF) and
  Community Chest.		  Please complete all sections of the application forms
  and attach the required document(s) and
  supplementary form(s) for the grant applied
  before submission.		  Please note that the
  attachments cannot be more
  than 5MB and please save the
  application form periodically to
  prevent data loss. Applicant
  may take 1 – 2 hours to
  complete the application form
  if all the required supporting
  document(s) are in place.
  The processing time and Terms
  and Conditions of the
  applications will differ
  according to the grant type.
  Please contact the respective
  contact persons for more
  information.

 

icon NCSS Membership Application

Name of
e-services

Description

Information Needed

Estimated submission and/or processing time

Guides/FAQ

  NCSS
  Membership
  Application

If your agency is interested to apply for NCSS membership, please proceed.

  a. Particulars of Agency
  (eg. Agency Name, Address, Staff
  Contact Details, Background of Agency)

  b. Information on services / programmes

  c. Information on Management
  Committee Members

  d. Governing Instrument of the agency
  i.e. Constitution / Memorandum & Articles of
  Association (M&AA)

  e. Copy of letter / computer printout from
  Registry of Societies (ROS) or Accounting &
  Corporate Regulatory Authority (ACRA) as
  proof of registration as society or company

  f.  Audited Financial Statements for the last
  2 years
  *If your agency is a new set-up,
  please provide the projected income,
  expenditure and reserves / accumulated fund
  for the next 2 years. If your agency has
  only 1 year’s audited financial statements,
  please also provide a breakdown of the
  projected Income and expenditure for
  the current year.

  Other Documents (if any)

  g. Latest Annual Report

  h. Information or collaterals on the
  agency and services / programmes

  i. Copy of letter from Commissioner of
  Charities (COC) as proof of charity
  status (if any)

  a. The application will take
  about 20 minutes
  to complete.

  b. Field marked * are
  mandatory. Please indicate
  “N.A.” if any of the
  fields are not applicable.

  c. The application must be
  endorsed by the
  Chairperson /President
  of the agency to be
  considered as complete.
  If the applicant is not
  the Chairperson, an email
  will be sent to the
  Chairperson/President so
  that s/he can complete the
  declaration section online.

  d. Upon the receipt of your
  application, you will
  receive an
  acknowledgement within
  3 days. An NCSS staff may
  contact your agency
  for more details.

  e. Approval of NCSS
  membership and the
  type of membership to be
  granted will be decided
  by the NCSS Executive
  Committee.

  f. Your agency should
  be informed of the
  outcome of the application
  via post within 3 months
  from the date the
  application was received.

Please read the Obligations of NCSS Members before you proceed with the application.

Interested social service agencies are advised to read the NCSS Act and its Subsidiary Legislation before applying for membership.

 

icon Training Portal

Name of
e-service

A brief description of the
e-service

Estimated time of completing
the e-service

Acknowledgement Screen
Processing Time

  Trainer
  Application

  This facility allows the trainer to
  perform the following transactions:
  •    View and update your trainer’s profile
  •    View the current courses you are delivering
  •    View updates of AE engagement events

NA

  We will respond to you within
  5 working days.

  We regret that only
  shortlisted candidates will
  be contacted.

  Individual Course 
  Application

  This facility allows self‐paying individuals
  to apply for SSI courses.

  Applicants will be screened according to terms and
  conditions to determine eligibility for WDA funding.

NA

  The application will be
  processed at least two
  weeks before commencement
  of course.

  Agency
  Course
  Application

  This facility allows employees to apply for SSI courses
  which are funded by their agencies.

NA

  The application will be
  processed at least two
  weeks before commencement
  of course.

  Course Fee
  Payment

  This facility allows applicants to make
  payment of course fee using e‐ NETS, credit/debit
  card or i‐banking.

NA

  We will respond to you within
  7 working days.

  Course General
  Support

  This facility allows you to enquire on
  course‐ related matters such course dates and
  any available funding.

NA

  We will respond to you within
  3 working days.

  Course Training
  Support

  This facility allows you to enquire on the status

NA

  We will respond to you within
  3 working days

 

icon Other Resources Form

Name of e-services

Information Needed

Estimated submission and/or processing time

  Other Resources
  Form

  Please have the following information ready
  when submitting the application:

  1. Name of Agency
  2. Contact Details of Staff-in-charge
  3. Other Required Fields (as stated in the Form)
  4. Supporting Documents (where required)
  The form will take approximately
  10 minutes to complete.

 

Are part of NCSS
National Council of Social Service

© 2023 Government of Singapore

Last Updated 14 February 2023