PROGRAMME OVERVIEW
As digitalisation becomes ubiquitous and the non-for-profits sector strive to transform in response to
growing demands, new skills are required across the sector workforce in order to enable transformation to be realised. Making sense of opportunities and solving the entrenched challenges in the sector requires an understanding of key transformation
components, including data analytics, innovation and design thinking, business process transformation, digital technology planning and systems thinking.
The Professional Diploma in Digitalisation (for Non-Profits), jointly awarded by NUS Institute of Systems
Science and National Council of Social Service (NCSS), will be made up of 5 courses and a capstone project. The 4-6 month capstone project will demonstrate the skills learnt from the 5 courses towards a digitalisation project for intended organisation.
This programme is offered as a series of short training courses ranging from 2 to 3 days each in duration, and can be taken as separate modules, as and when convenient. The courses cover key skill areas that impact the organisation’s transformation
outcomes. Participants are taught through classroom lectures, group discussions, and experiential workshops. Upon completion of the essential training courses, participants will proceed to complete a capstone project, designed to enable them to apply
the skills learned in practice.
Who Should Attend
The programme is intended for organisations to support their employees
who are involved in digital transformation planning or activities, to learn the relevant skills and deliver a digitalisation or digital transformation related projects within their organisations.
Pre-requisites
No specific pre-requisites are required to undertake the training courses as each course is designed to build key skills from scratch, and has been
designed to be accessible to participants from across the sector, building transformation leadership skills regardless of the individual’s position in their organisation’s hierarchy.
Service Design (3 days)
Service Design leans on concepts and practices in ‘Design Thinking’
to research and develop innovative ideas. The course offers organisations the process, methods, tools and techniques to translate innovation into a reality.
Data Storytelling (3 days)
The course equips participants with essential skills to draw insights from data, deploy story boards and present their insights using the most effective visual representations. Skills learnt in this course would help
place the organisation on the path towards data driven decision making.
Business Process Reengineering (3 days)
Business Processing Reengineering (BPR) is defined as the fundamental re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such
as cost, quality, service and speed.
Digital Transformation Planning (3 days)
This course examines an organisation and how it can embrace digital in the pursuit of value creation. It introduces tools for internal and external analysis to help identify digital opportunities. An architectural
approach is then taken to create a transformation plan.
Systems Thinking & Root Cause Analysis (2 days)
This course will provide systems thinking and root cause analysis skills to cater to complicated, complex and chaotic problems often found in digitalisation. Techniques covered will include data-hypothesis cycle for
complicated problems; analysis and change of systems behaviour; analysis and change of people behaviour; framework approaches to complicated, complex and chaotic problems and how these are manifested in techniques such as Sense-making, Lean Startup
and Design Thinking as well as in other techniques.
Capstone Project (4-6 Months)
Upon completion of the training courses, participants will embark on the capstone project, preferably within their own organisation. The capstone project is designed to enable participants to effectively apply the
knowledge and skills gained during the training courses.
The capstone project comprises three mandatory phases to be completed within 4-6 months:
Phase 1: Research Solutions towards Transformation Goals
Phase 2: Design and Implement Pilot
Phase 3: Analysis, Insights and Conclusions
For more info, contact isstrainingC@nus.edu.sg.
About NUS-ISS
Established in 1981, the Institute
of Systems Science at National University of Singapore (NUS-ISS) develops digital talent for the industry through graduate education, professional development programmes, consultancy, applied research and career services. NUS-ISS is widely recognised
as a champion of the national SkillsFuture movement, enabling a digital economy that is always learning and always leading.
NUS-ISS has implemented a unique portfolio of multiple
learning pathways, with a wide spectrum of programmes in critical industry disciplines, such as software development, data science, artificial intelligence, cybersecurity, smart health, digital government and digital innovation.
To date, over 148,000 infocomm & business professionals, 7,700 corporate clients organisations and 6,620 graduate programmes alumni have benefited from NUS-ISS’s suite of services. Its programmes
are delivered by NUS-ISS staff with an average of more than 20 years of industry experience.
PROGRAMME OVERVIEW
In this 2-day workshop, learners can understand about the current and future digital trends in AI, IoT, data science, cloud computing, cybersecurity, digital marketing and an online collaborative tool known as Microsoft Teams. They will acquire
the awareness and confidence to step into the new digital workplace. Learners will also perform a digital skills gap analysis and acquire a training plan to fulfil the gap.
TRAINER PROFILE
Faris Malik, Learning Facilitator (Digital Business)
The topics/modules covered are:
Introduction to the digital economy