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Volunteer Managers, the bridge between Volunteers and SSAs

14 Jul 2021

Volunteer managers, the bridge between volunteers and the social service agency

Volunteers play an important role in enhancing manpower capabilities within social service agencies (SSAs), enabling them to address manpower challenges and serve more service users. By leveraging on the strengths of volunteers, SSAs are able to achieve greater outcomes in operations and service delivery.

Volunteer managers play a crucial role in managing these volunteers and ensure a sustainable partnership to meet the strategic goals of the organisation.
Let’s hear from our volunteer managers to find out more about their work!

Loh Hui Han is a Volunteer Manager from Loving Heart Multi-Service Centre who helps shape the community and empowers others to do the same. He was previously working in the public sector and was inspired to join the social service sector while working with the community, where he met many passionate volunteers and care workers who shared stories with him about serving those who require support within the communities.
He finds his current Volunteer Manager role deeply rewarding, as his day to day involves working with volunteers and equipping them with skills and knowledge to meet community needs. Hui Han enjoys the role as he gets to meet and learn from volunteers from all walks of life, and see others discovering the intrinsic joy of volunteering.

LOH HUI HAN PHOTO“You don’t need to be extraordinary to help others. I switched careers and found my transition into the role manageable as there were many transferable skills, such as interpersonal communication and problem-solving skills. The genuine and helpful attitude of people in the sector also made it easy for me to adapt. I’m glad I made the leap and acted upon my desire to make a social impact.”- Loh Hui Han, Volunteer Manager from Loving Heart Multi-Service Centre


Victor Poh works as the Head of Volunteer Management at TOUCH Community Services. Victor interacts with people from all walks of life through various volunteer activities. He shared that his work has been enriching, learning from other volunteers who shared feedback about different approaches and perspectives to problem solving. 

VICTOR POH_REDUCE“The past year has taught me to be agile and adaptable. Working with others who share the same passion has enabled me to better understand how to effectively keep volunteers engaged and continue helping our service users. We also enhanced our agencies’ digital capabilities so we could communicate more effectively and strengthen relationships with the relevant stakeholders as we navigate through the new volunteering landscape." - Victor Poh, Head of Volunteer Management at TOUCH Community Services              

Find out more about volunteer management, visit!