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The four pillars of Learn, Grow, Connect and Develop, each with a specific outcome, collectively contributes towards building an effective volunteer management system within the SSA.
Our Journey With You details the resources and initiatives that support our SSAs in their volunteer management practices during the pandemic. We work alongside the SSAs and volunteer managers to effectively and sustainably harness skills, time and energy to make improvements and build a stronger and more resilient social service ecosystem.
We work closely with our SSAs to identify challenges, develop frameworks, tools and resources relevant to your agency at every stage of your journey. Find out more about the volunteer management resources below.
Volunteer Management Toolkit 2.0
Updated in 2020, this toolkit provides SSAs with practical tools and guidelines on volunteer management. Find out more!
Volunteer Management Maturity Matrix
The Volunteer Management Maturity Matrix (VMM Matrix) complements the Organisational Health Framework for Social Services (OHFSS) assessment, and is applicable for any agency that engages with volunteers (eg. Social Service Agencies (SSAs) and other charities/Non Profit Organisations (NPOs)).
The VMM Matrix is a digital self-assessment tool that enables your agency to ascertain strengths and gaps in your volunteer management (VM) practices, and receive recommendations to better strategically plan and engage volunteers. The VMM Matrix will also provide your agency with benchmarks on the robustness of your VM practices vis-à-vis the social service sector.
Volunteer Continuity Planning Guide
The Volunteer Continuity Planning Guide is a comprehensive guide to provide Social Service Agencies (SSAs) with information on planning for a personalised Volunteer Continuity Plan (VCP) for their organisation. It aims to help SSAs plan for
continuity of volunteer activities during service disruptions such as identifying risks that may arise by diversifying volunteer resources or equipping volunteers with relevant skills that will be in demand during a crisis.
The step-by-step guide includes a workbook with templates and examples to assist users in the development of their VCP.
The Volunteer Role Redesign Guide provides a structured approach for agencies to create new volunteer roles or adapt existing ones to better fit agency needs and strengthen volunteer engagement.
The 5-step guide includes templates to assist Volunteer Management Practitioners through the process of redesigning roles to meet the needs of their organisation and evolving volunteering landscape.
Volunteer Management System - Selection & Implementation Roadmap
A step-by-step guide for SSAs to implement a Volunteer Management System. Find out more!
Conduct your Self-Assessment using the Self-Assessment Template.
Corporate Volunteerism Guide
A guide for corporates who are interested in developing and implementing service-based volunteering programmes within their organisation.
Volunteer Partnership Model
Jointly developed with Empact, learn about different partnership models to forge stronger partnerships with volunteers in service-based roles
Volunteer Engagement Tool
An online tool for SSAs to measure volunteer satisfaction.
Register your interest now!
NCSS Volunteer Engagement Tool Sector Report
Download the reports:
A platform for VM Practitioners to learn from subject-matter experts, share best practices with like-minded practitioners and to seek collaboration opportunities. Find out more about
Volunteer Management Network.
To provide guidance on the commitment for regular volunteerism and based on consultations with social service agencies, NCSS defines engagement of at least 4 volunteering sessions in a year through any type of volunteering. This is also taking in consideration on the emergence of micro-volunteering and with volunteering activities pivoting to digital due to the COVID-19 pandemic. However, individual agencies may define regular volunteerism differently and to their discretion.
Want to find out more about our volunteer management initiatives, register to be a part of the NCSS Volunteer Management Community!
Alternatively, feel free to drop us an email at firstname.lastname@example.org for any queries related to volunteer management.