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Our Initiatives Tech-And-GO! Industry Digital Plan for Social Services

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The Industry Digital Plan for Social Services (IDPSS) was developed by the National Council of Social Service (NCSS), in consultation with the Ministry of Social and Family Development, the IDPSS Advisory Panel and many other private, public and social service sector professionals. It aims to provide systematic guidance on how Social Service Agencies (SSAs) can assess and accelerate their digitalisation depending on their needs and digital readiness.

Click to view the Industry Digital Plan for Social Services



IDPSS Five Focus Areas


1. Secure, Integrated Solutions and Infrastructure

The Cybersecurity Essentials for Social Services aims to establish a set of baseline security standards for the social service and charities sector and, to strengthen cybersecurity awareness by sensitising service providers to and signalling the importance of cybersecurity as a critical part of their operations. 



2. Enhanced Service User Experience



3. Connected Community and Partnerships



4. Data Proficiency

The Data Management Guide for Social Services aims to provide guidance to Social Service Agencies and Charities on recommended practices for handling data in a data lifecycle approach with relevant resources, guides and references.


5. Digital Talent and Leadership



IDPSS Digital Roadmap Clinic


To support your digitalisation journey, NCSS is offering complimentary one-to-one consultation sessions with our appointed consultant ThundeQuote.



At the Digital Roadmap Clinic, the consultant will:


  • Contextualise the Industry Digital Plan for Social Services (IDPSS) to your SSA’s needs using the Digital Roadmap Assessment (DRA) result
  • Recommend resources and next steps for your SSA

Digital clinics are open for registration, sign up now!

Complete the Digital Roadmap Assessment (DRA)

Book a clinic session with ThunderQuote – Click here to register